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How to Troubleshoot QuickBooks Payroll Service Server Error

QuickBooks Payroll Service Server

Has the QuickBooks payroll service server error made it difficult for you to utilize the application smoothly? These interruptions can be pretty annoying especially when it affects deadlines. However, you need not worry as we provide you with practical and step-wise procedures to eliminate the trouble.

QuickBooks Payroll feature has made the software much more convenient to use, but there are certain errors such as payroll service connection error in QuickBooks Desktop that occurs when trying to send the payroll data or trying to direct deposit paychecks.  The payroll feature simplifies the task of preparing paychecks, depositing salaries, filing payroll taxes, tax returns and many more. The QuickBooks Payroll Services are primarily available in three versions: Basic, Enhanced and Assisted Payroll. Here are some of the solutions to fix QuickBooks payroll service server errors.

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What does QuickBooks payroll service connection error mean?

QuickBooks payroll service connection error may appear while sending the payroll data or using the direct deposit service. Invalid security certificates, sending the information in multi-user mode, and incorrect system date and time are a few triggers of this error.

When users encounter “we’re sorry. we’ve encountered a payroll service connection error,” message, they may start panicking. Since the user gets stuck while accessing payroll features, it can be challenging to rectify, especially when monetary transactions are involved. Therefore, in-depth information about the reasons is necessary to troubleshoot this error.

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What messages are encountered in the QuickBooks Payroll Server not Responding error?

During the process of sending payroll data or direct deposit paychecks, one of the following QuickBooks Payroll Server not Responding error messages can be seen:

Payroll Service Server Error. Please try again later. If this problem persists, please contact .

Payroll Connection Error

Error: QuickBooks Desktop has encountered a problem sending your usage data.

Reasons behind the QuickBooks payroll service server error

Before looking out for the solution when you are Unable to Run Payroll because of Server Error, it is important to get to the cause of the error.  Listed below are some of the reasons which might have lead to QuickBooks Payroll Service Server Error.

  1. Firewall configuration issues
  2. Internet security issues
  3. Normal issues with the internet connection
  4. Trying to send the file in a multi-user mode
  5. Invalid or outdated security certificate
  6. A Network timeout
  7. Incorrect time properties or system date

Troubleshoot QuickBooks Desktop Payroll Server Error with the given steps

Before diving into troubleshooting QuickBooks payroll connection error, users must consider the following things to do:

Update Current QB Desktop

Sometimes, updating your application is all you need to get rid of annoying errors. Pursue this step beforehand to enjoy the updated features and seamless experiences as follows:

  1. Launch the QuickBooks application.
  2. From the Help menu, choose the Update QuickBooks Desktop option.
  3. Select Update Now > Get Updates.
  4. There may be time taken in updating the application.

Create Company File Backup

Backups are always recommended whenever you try to make a change in your application. It prevents you from losing your data in case any troubleshooting step fails. Form company file backups as follows:

  1. Open the QuickBooks Desktop application.
  2. Visit the File menu and choose the option to Back up company.
  3. Further, select the create local backup option.
  4. Follow the instructions appearing on the screen and take the backup of your company file.

Now, you can proceed with resolving the QuickBooks payroll connection error yourself by following the methods mentioned below:

If you are on network, follow the given steps to solve QuickBooks Payroll Connection Error

When on the network, follow the steps mentioned below to rectify the QuickBooks payroll service connection error:

 Delete temporary files from the IE

  1. Open your Internet Explorer and move to the Tools section.
  2. Click on Internet Options and select the General tab.
  3. Navigate to the Browsing History section, and delete everything there.
  4. Confirm the delete.
  5. Make sure that the checkbox for Temporary Internet Files and Website Files is checked.
  6. Click Delete and select OK.

Flush the DNS

Let the command prompt do the work as follows:

  1. Open Windows Command Prompt by entering cmd in the Run Window. You can access the run dialogue box by either pressing the Windows key and R key on the keyboard or Start > All Programs > Accessories > Run.
  2. Type in ipconfig/flushdns on the opened Command Prompt.
  3. Press Enter and try to send your payroll file now.


After sending your payroll data to the server, you should reboot the server to ensure all the changes have been saved and appropriate resolution will happen.

Read Also – How to Eliminate QuickBooks Error 15106

Steps to solve errors if you are not present on the network

If you’re not on the network do as follows:

Reboot the System

  1. Restart your system.
  2. Try to launch the QuickBooks Payroll services after the computer restarts.
  3. If the error persists, follow along with the next solution.

Restore Advanced Settings

  1. Advanced Setting of Internet Explorer must be restored and, verify and check TLS 1.0 and execute TLS 1.1 by using TLS 1.2 and uncheck it in Internet Explorer under Internet Options window.
  2. Verify if you are or aren’t on a network and select the options that are best for you.

Some Quick Fixes

Make sure that you are running QuickBooks in Single-User mode while sending QuickBooks Payroll data.

  1. For this, you need to ensure only you have logged into the QuickBooks Desktop.
  2. Ask the other person to sign out if there’s anybody else accessing the app.
  3. The QuickBooks file menu contains the option to Switch to single-user mode. go for it.
  4. Keep following the commands to continue and log in again.
  5. Now, attempt to resend the payroll.
  6. Get Payroll Updates and install them.
  7. Select QuickBooks application > Employees > Payroll updates.
  8. Next, hit the update available.
  9. Restart the QB Desktop once the update finishes.
  10. Attempt to send the payroll information again.

Check if the time properties and system date are correct as follows:

  1. Double-click the time display in the MS Windows taskbar.
  2. Check the Date and Time properties and ensure the date, time zone, time, year, and other related information are correct. If not, then correct and confirm.
  3. Restart the computer to implement the changes.
  4. Now, send payroll data again and see if it works.
  5. Use Internet Explorer as the default web browser. Then, check it by re-sending the payroll.

Ensure that the Payroll service you are using is up-to-date

  1. In the QuickBooks Desktop, go to the Help menu and choose the option to open Internet Connection Setup.
  2. Select the Use my computer’s internet connection settings to connect when the app tries to access the internet. Hit Next.
  3. Choose the option to open Advanced Connection Settings.
  4. Then, opt for the LAN Settings. Make sure to hit the box against Automatically Detect Settings and not the Proxy Server one.
  5. Tap OK twice and end with Done.
  6. Try to send the payroll information again.

Be sure that you use the Latest QuickBooks Desktop Updates and the Latest Tax Tables altogether.

  1. In the checkbox, clear the Publisher’s Certificate Revocation.
  2. Open the Run dialogue box by pressing the Windows key and R key.
  3. Launch internet properties by entering inetcpl.cpl in the text bar.
  4. Here, move to the Advanced tab and scroll down to the Security category.
  5. Uncheck the Check for server certification revocation box.
  6. Apply > OK, and you’re done. You can check if the error is fixed by sending the payroll data again.

Switch the Shared Download to No or Yes.

  1. Double-check for a QuickBooks Payroll subscription.
  2. Move to the Employees tab in the QuickBooks application.
  3. Here, choose My Payroll Service.
  4. Select the Manage Service key and hit Edit.
  5. Enter your service key > Next > Finish.
  6. Again, try to process payroll again.

Check your system’s internet connection.

  1. If you’re using a router, reset it so as not to fill its tables fully as some routers have limited memory allocated.
  2. Reset process involves switching the router off for 30 seconds and then turning it on.
  3. Wait until the system establishes the connection again.

Try sending payroll files and information by adding * and as Trusted Websites.

  1. Open the Run command by holding the Windows and R keys together.
  2. Launch Internet properties by typing inetcpl.cpl and OK.
  3. Move the cursor to the Security tab > Trusted sites > Sites.
  4. You will see a “Add this website to the zone. option”
  5. Here, add,, and websites.
  6. Close this window and go to the Custom level.
  7. Now, move to the settings, opt for the miscellaneous category, and hit enable under the Access data source across domains tab.
  8. End with OK> Apply> OK.

Do check the configuration of a personal firewall and internet security software and see if it’s correct.

  1. Uninstall and reinstall QuickBooks again to see if payroll data works now.

Ensure that the Payroll service you are using is up-to-date

  1. Go to the Employees on the QuickBooks desktop and click on Get Payroll Updates.
  2. Click on the Update option and once it is completed, restart the application and try sending payroll once again.

Hope the article helps you to surpass the QuickBooks Payroll Service Server Error after successful recognition of the cause. In case, you are facing issues following any of the steps mentioned above, the QuickBooks payroll Service Number +1- 855 738 2784  provides quick assistance for the same.


How do I update tax tables to fix the payroll service error?

Recheck and ensure your tax tables are updated by launching the QuickBooks application and moving to the Employees section. Download the tax tables after choosing the checkbox to download the entire update.

What does the payroll service error mean and how do I end it instantly?

The payroll service error in QuickBooks may appear due to a misstep, invalid security certificates, internet connectivity issues, etc. However, there’s no need to panic as several guidelines are available to fix it. Although no tool is available to fix the error, apply any of the solutions mentioned above to fix the issue.

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How to Troubleshoot QuickBooks Payroll Service Server Error
Article Name
How to Troubleshoot QuickBooks Payroll Service Server Error
QuickBooks Payroll Service Server Error strikes while running payroll, and to learn more about its causes and solutions, go through this article till the end.
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Accounting Helpline
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