Often QuickBooks, users are hit with a problem where the QuickBooks app quits unexpectedly, and an error message appears “QuickBooks has stopped working.” This is a Windows-generated error message that also displays “A problem caused the program to stop working correctly, or Windows is checking for a solution to the problem” error messages in some instances. When the user re-tries to open QuickBooks after the application quits itself, the same error message reappears. Sometimes QuickBooks doesn’t throw any error message and starts freezing on Windows. If you are also facing an error where your QuickBooks is not responding or has stopped working, follow the complete article for detailed troubleshooting instructions.
We have tried our best to help you resolve the issue manually, but with sensitive company data on QuickBooks, are you ready to risk it? Inability to troubleshoot the QuickBooks issues can cause permanent damage to the company file. Instead, it is recommended to take professional help available at +1- 855 738 2784
Symptoms of Quickbooks Has Stopped Working Error
As this type of error can also affect QuickBooks without giving any error message, it is crucial to know the signs of the error to resolve it quickly. Down below, we have listed every symptom that points out to QuickBooks has stopped working or QuickBooks is not opening error.
- Seconds after opening the QuickBooks Desktop, it starts freezing and becomes non-responsive.
- The mouse pointer and keyboard start lagging on the QuickBooks window.
- QuickBooks quits all at once when you open the company file without any error message or warning.
- QuickBooks stops even before loading the dashboard and displays one of the related error messages.
- Other Windows applications also start responding slow and experience freezing issues.
What Gives Rise to Quickbooks Has Stopped Working Issue
Whenever you get “QuickBooks has stopped working” or “QuickBooks Not Responding” error, it is typically due to one of the following reasons:
- Windows operating system files are damaged.
- There are damaged or corrupt sectors on your hard disk.
- QB Desktop installation files are damaged.
- QuickBooks is not correctly installed on Windows.
- QBWUSER.INI file, which is used to store initialization information, is either missing from Windows or is damaged.
- The name of the QuickBooks company file has more characters than the maximum allowed limit.
IMPORTANT: Another type of QuickBooks Has Stopped Working Error displays Problem Event Name as BEX and is known as QuickBooks BEX Error. If you are getting any error that states, “Windows can check online for a solution to the problem,” click the Show problem details option and check if the error is a BEX error. If yes, follow our article Fix QuickBooks BEX Error for complete troubleshooting info.
Points to Consider Before Troubleshooting Quickbooks Has Stopped Working Error
- Ensure you have installed the latest available updates of the QuickBooks Desktop application.
- The company file name must be less than 35 characters, including spaces.
- Turn off the antivirus protection on your computer before running QuickBooks, and if this resolves your issue, you need to exclude QuickBooks from your antivirus scan list.
- Make sure to log in with an account with administrative rights on Windows.
- Try to Reinstall QuickBooks using Clean Install Tool (Follow Step 5 from the article). If the problem persists and you are still not able to open QuickBooks, then follow the troubleshooting steps mentioned below.
Steps to Fix Quickbooks Has Stopped Working or QuickBooks Not Responding Error
Follow the troubleshooting steps in the given order. It might be possible that the first step will resolve the error, or you might have to follow all of them to get rid of QuickBooks has stopped working issue.
Troubleshooting Step 1: Download and Run QuickBooks Install Diagnostic Tool
QuickBooks Install Diagnostic Tool is specifically developed to counter issues due to faults in the QuickBooks Desktop installation. Following the instruction below will help you install QuickBooks Tool Hub to run QuickBooks Install Diagnostic Tool.
- Click HERE to download QuickBooks Tool Hub and go to the download folder to run the Tool Hub installer file.
- Double-click the QuickBooksToolHub.exe file to start the installation.
- Agree to the terms and conditions and follow the on-screen prompts to finish the installation.
- Before running the QB Install Diagnostic Tool, close every running application on Windows.
- Once the Tool Hub is installed, run it by double-clicking its icon on the desktop.
- Now click the Program Installation Issues tab and select QuickBooks Install Diagnostic Tool.
- Depending on the performance of your computer, it might take up to 25 minutes to repair the damage in the installation.
- Once the tool finishes fixing the installation errors, restart your Windows and open QuickBooks again. If you find QuickBooks still not responding, follow the next troubleshooting step.
- If you cannot use the downloaded file to run QuickBooks Install Diagnostic Tool, then download QuickBooks Tool Hub and select the QuickBooks Install Diagnostic Tool from the Installation Issues tab.
Troubleshooting Step 2: Scan and Repair Bad Sectors on Hard-Disk
Bad sectors on the hard drive are one of the most common reasons that hamper the performance of applications running on Windows. The following instructions will help you detect and repair bad sectors on your hard drive to fix issues running QuickBooks.
- Open Windows File Manager by pressing Windows + E and right-click the C drive.
- Select Properties, and under the Tools, tab click Check now.
- Checkmark Automatically fix file system errors and Scan for and attempt recovery of bad sectors options.
- Click Start and wait until Windows complete the scan and repair process.
Troubleshooting Step 3: Edit QBWUSER.INI File Name
QBWUSER.INI is a QuickBooks program file that stores the product registration information. If this file gets damaged, it is obvious to face issues running QuickBooks. Let’s repair the QBWUSER.INI file using the instructions given below.
- Open Windows File Manager and navigate to \Users\User Name \AppData\Local\ Intuit\QuickBooks and find QBWUSER.INI file.
- If you don’t see the file, click Folder and Search Options under the Organize tab at the top left corner of the Window.
- Under the View tab, checkmark the Show hidden files, folders, or drives option.
- Click Apply and then OK.
- Now right-click the file and select Rename.
- Add .OLD at the end of the file name, for example (QBWUSER.INI.OLD).
- Open QuickBooks and check if the QuickBooks has stopped working error is resolved.
Troubleshooting Step 4: Reinstall Windows Operating System
Before reinstalling Windows make sure to backup your company file, as reinstalling Windows will remove QuickBooks and Company file data from the computer. You can ask your local IT administrator to reinstall Windows on the computer or get in touch with us for support.
As a final troubleshooting step, you can also try reinstalling QuickBooks Desktop using QuickBooks Clean Install Tool that you will find under QuickBooks Tool Hub.
Hope this article will help you resolve QuickBooks is not responding error. However, if the troubleshooting didn’t help, and you are still struggling to get rid of QuickBooks has stopped working error, we might need to perform advanced troubleshooting on your Windows computer. You can contact us at our Number+1- 855 738 2784, and one of our QuickBooks experts will immediately take care of QuickBooks Not Responding issue for you.
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