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How to Fix QuickBooks Error 181016 and Error 181021?

QuickBooks Error 181021

You can encounter error 181016 “Problem could not open the QuickBooks Point of Sale data” or error 181021 “Problem could not create company” while opening or converting your QuickBooks Point of Sale file, there is one more error that you can get is Errors: “Could not connect to database or could not load database”. Contact Our POS Support Number 1.855.738.2784 for advanced support however we are going to discuss each of the reason and methods to fix these errors further in this article.

Has QuickBooks Error 181016 made it challenging to operate the Point of Sale file? Consider reaching out to our QB specialists at +1- 855 738 2784, certified to assist you in overcoming the problem effectively

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What is QuickBooks Error 181016 and 181021?

QuickBooks Error 181016 and 181021 emerge while trying to upgrade the QB Point of Sale to the latest version or while opening a new company file. The different error messages you may receive regarding this problem are as follows:

  1. Error 181021 “QuickBooks POS Message: 181021”
  2. Error 181016 “Problem, could not open the QuickBooks Point of Sale data: [company name].”
  3. Error: Could not load database
  4. Problem, could not create company: [company name]
  5. Error: Could not connect to database

Performing a financial exchange or converting data becomes highly challenging with this error. Therefore, you need to know the causes and ways to troubleshoot this error.

Recommended To Read – What is QuickBooks Data Migration Service

Reasons Why QuickBooks Error 181016 Arises

The following causes lead to QuickBooks error 181016:

Make sure you have only one version of QuickBooks Desktop Point of Sale installed on your system. Having more than one version can cause any of these errors.

  1. Open Run Window by pressing Windows Key + R on your keyboard.
  2. Type the command Appwiz.cpl and press Enter.
  3. Check the list of installed applications for two different versions of QuickBooks POS installed. If you found two different versions installed, remove the old one and reboot your computer.

The company name that you are using in your network must be a unique one. One reason for this error is using a company name that has already been used.

  1. Select File> Company Operations> Open Existing Company.
  2. Now check the Existing Company Data window for the same company name appearing more than once and if it does, delete or rename the duplicate ones.
  3. Rename the file by going to the File menu. Choose Company Operations.
    Hit the Rename Company option, followed by Next.
  4. Form a new unique company name.

Check if, you are logged in as an administrator on your computer.

  1. Press Windows Key + R on the keyboard to open Run Windows.
  2. Open Control Panel.
  3. Search for User Accounts from the search bar at the top.
  4. Open User Accounts.
  5. Open Manage another account.
  6. Check if the account you are logged in from is an Administrator Account.

QuickBooks Desktop Point of Sale database manager needs access to the ports so check if a firewall installed on your computer is not blocking the application to access the ports.

  1. Use QuickBooks Point of Sale Connection Troubleshooting Tool to check firewall issues.

Corrupted or damaged QuickBooks Desktop Point of Sale company data folder can also be a reason you are getting an error so check the folder to make sure it is not corrupted or damaged.

  1. Go to Company Operations, under the File menu.
  2. Click Create New Company, choose a unique name for it and click next.
  3. If you do not get any error with this new company file, then open your original company file.
  4. Go to Company Operations, under the File menu.
  5. Click Restore from Backup and then click next.
  6. Click Browse from Browse to Alternate backup file.
  7. Go to C:\Users\Public\Public Documents\Intuit\QuickBooks Point of Sale XX\Data\.
  8. Open qbpos.db file.
  9. Now choose a unique name for your company file and click OK.

One more reason to get these errors is damaged TCP/IP settings or if TCP/IP (Transmission Control Protocol/Internet Protocol) is not installed on your computer.

  1. Again use QuickBooks Point of Sale Connection Troubleshooting Tool to check firewall issues.

If, you have recently uninstalled an older version of QuickBooks POS and installed the latest one.

  1. Reboot your computer before using the QuickBooks POS application.

Your PC should meet the minimum system requirement for QuickBooks POS application to work i.e.

  1. Windows 7 SP1 or an upgraded version of the operating system.
  2. Minimum 4GB of RAM.
  3. Minimum 2GHz processor speed.
  4. 1 GB of free disk space.
  5. 1280 x 768 screen resolution or higher.

Read Also – How to use QuickBooks Tool Hub

Other Solutions to resolve QB Error 181016

You can also rectify the Damaged QuickBooks POS Company Data file with the following method:

Rename the company file

The steps you need to take to eliminate this frustrating error are as follows:

  1. Move to your company file’s location and head to C:\Users\Public\Public Documents\Intuit\QuickBooks POS XX\Data\[your company name].
  2. Right-click the company name’s folder and choose Rename.
  3. Create a new file name.
  4. Reopen the company file.

If still, the problem persists then talk to one of our POS experts call Our Point of Sale Helpline Number 1.855.738.2784 as our technicians are very much familiar with such POS errors and can help you troubleshoot these errors in no time.


Explain the prerequisites before rectifying QB Error 181016 and 181021.

Take care of the following points before troubleshooting errors 181016 and 181021:

  1. Ensure to meet the system requirements for QuickBooks Desktop Point of Sale.
  2. You should not have older versions of POS installed on the computer. Uninstall them through the Control Panel.
  3. Start your computer again.

What does the QBPOS Connection Troubleshooting Tool do?

The QBPOS connection troubleshooting tool can do the following:

  1. The database managers get appropriately initialized.
  2. QB Desktop Point of Sale gets installed as a server.
  3. Your Firewall shouldn’t be blocking database access.
  4. TCP/IP Protocol should be enabled.

This tool can resolve errors 181016 and 181021 and is compatible with Windows 7 and higher.

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How to Fix QuickBooks Error 181016 and Error 181021?
Article Name
How to Fix QuickBooks Error 181016 and Error 181021?
Having multiple company files with the same names or corruption in the QuickBooks Desktop POS folder are some of the most common causes of QuickBooks Error 181016 and 181021 that you can fix with the help of this article.
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