Recently a number of QuickBooks Online users started experiencing an error while logging into their QBO account using Internet Explorer 11 and Safari version 10.1 respectively on Windows and Mac operating systems. In Jan 2016 when Microsoft ended its support for Internet Explorer 10, Intuit® also has to discontinue its support for IE 10 and its previous versions and, this is done to protect QuickBooks Online user’s information from online threats because IE 10 will not receive any security update from Microsoft after it is discontinued. If you are also getting an error message while opening QuickBooks Online that says, “Unsupported Browser, We have detected that you are using an unsupported web browser” then follow the complete article for detailed troubleshooting instructions.
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Why QuickBooks Online has Stopped Working with your Browser
Apart from the browser being unsupported, there are numerous other reasons that might cause QuickBooks online to encounter errors while accessing it on your browser like expired security certificates, incorrect internet settings, cache, and temporary files and others. You need to follow multiple troubleshooting steps for removing such misconfigurations from the browser.
If you are getting an error message “Error: It looks like you’ve got an old version of Internet Explorer” then this means that the browser that you are using is not supported by Intuit® and you will need to update the browser as per the QuickBooks Online requirements for a quick solution. You might get the same error in Safari browser on Mac operating systems so make sure to get the latest version of your browser. In case you are already operating the latest version of your browser and still getting the error then follow the troubleshooting steps mentioned below.
Steps to Fix Unsupported Browser Error in QuickBooks Online
Troubleshooting step 1: Reset QuickBooks Online Application Data (For QBO App on Windows)
- Click the File tab from the QuickBooks Online Windows app.
- Select Clear Cache / Refresh.
- Now click Reset App Data from under the Help tab.
- Restart the QBO app and check if the problem is resolved.
Troubleshooting Step 2: Clear Temporary Internet Files and Cache Data from the Browser
- Follow Step 2 Clean Browser’s Cache files from our article on QuickBooks error 9999 for detailed instructions on clearing cache data from different type of browser.
- Make sure to restart your browser after removing the temporary data and cache files.
It is suggested that you follow all the troubleshooting steps in the given order to Fix QuickBooks Online unsupported browser error and make sure to upgrade your browser. In case if you are still facing the same unsupported browser error on Internet Explorer 11 or Safari 11, then you can give us a call at 1.855.738.2784. Our Certified experts are available round the clock to troubleshoot such errors in the application and provide swift error resolution to QuickBooks Online users.
Frequently Asked Questions
Why does QuickBooks require Safari version 11?
Version 11 is the latest version of Safari browser with latest security updates that assures privacy and protection of user’s information. Previous versions does not support these security updates and that is why QuickBooks only use the latest and updated versions of any browsers.
Why does QuickBooks require internet explorer 11
Microsoft has already discontinued its support for any previous version of Internet Explorer 11 and now these previous versions cannot ensure data safety. QuickBooks only support browser that receives regular updates for the safety of QuickBooks Online users.
What are QuickBooks Online Unsupported Browsers?
Any previous versions of Internet Explorer 11 and Safari 11 are now unsupported by QuickBooks Online and a user will get a clear notification to update the browser before using QuickBooks Online.
How can I check the version of my Internet Explorer?
Open Internet Explorer and click the Gear icon at the top right corner, select About Internet Explorer and you will get a small window displaying your Internet Explorer’s version.
What QuickBooks versions are going to be affected by this critical update?
Following are the versions of QuickBooks that are going to be affected:
All versions of QuickBooks Online
QuickBooks Online Payroll
QuickBooks Online Advanced
QB Online Payroll
QuickBooks Online Accountant
What is the System and Browser requirements for QuickBooks online to function properly
System Requirements for QuickBooks Online
- Intel Core i3 Processor.
- 2 GB of RAM.
- Windows 7 or later.
- Mac OS X 10.11 or later.
- 1.5 Mbps or higher Internet Connection speed.
- 1366 x 768 screen resolution.
- Adobe Reader 11.0 or higher.
Browsers Supported for QuickBooks Online
- Microsoft Edge.
- Google Chrome.
- Mozilla Firefox
- Safari Version 11 or later.