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Practical Troubleshooting Solutions to Fix QuickBooks Error 2002

QuickBooks Error 2002

QuickBooks Error 2002 might appear when users try to create a new data file or edit a previous one. Usually, when users enter an incorrect pin while using QuickBooks payroll, this issue might arise. It can be highly challenging to tackle, especially if they aren’t from a technical background. However, there’s no room for worries as we offer a detailed blog explaining everything about the error in detail.

QuickBooks is an excellent accounting application that focuses on providing its users with a wide variety of tools that keeps their financial records on track. QB payroll is one of the most essential components of the program. It helps the company manage employee salaries, wages, taxes, and forms in an efficient manner.

However, there are situations where the users face some difficulties while accessing QuickBooks payroll. For instance, QuickBooks Error 2002 is a technical hiccup faced by users while attempting to create a new data file. This blog is intended to give you an insight into this error, along with a corresponding way to resolve the same.

Our Support Team holds proficient knowledge and experience to support you through issues like QuickBooks error 2002. Dial +1- 855 738 2784 to connect with one of the experts and fix the matter right away

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What is QuickBooks Payroll Error 2002?

As mentioned above, error 2002 is an issue arising while opening or editing the data file. Users utilize QuickBooks payroll to manage employee information. For this, they need to add the correct credentials and pin to access the data. However, message code 2002 QuickBooks payroll gets triggered mainly when the user inputs incorrect info to log into payroll. This is why, before troubleshooting the error, you must ensure that you are using the correct credentials to sign in.

Read Also – Fix QuickBooks Error 12152

Why am I Facing QuickBooks Error Code 2002?

Here is a list of the standard reasons that lead to QB error code 2002. But since this is a payroll error, other payroll components or discrepancies not mentioned below might also trigger the same –

  1. Using an incorrect PIN to log into the QuickBooks Payroll window causes network timeout.
  2. Corruption of the QuickBooks company data file.
  3. Running an expired version of Windows or QuickBooks.
  4. An inactive payroll subscription could also give rise to this error.
  5. Incomplete installation of the latest updates due to a broken internet connection.
  6. Invalid or duplicate entries are recorded in the company file.
  7. The system firewall might be blocking updates for QuickBooks.
  8. Trying to submit a single tax with more than one EIN can lead to QuickBooks error code 2002.
  9. Incorrect date and time settings in the system can also trigger error 2002.

How to Spot QuickBooks Payroll Error Code 2002?

These are some tricks to identify the occurrence of QuickBooks error message 2002 in your program and system –

  1. Windows may become unresponsive or suddenly shut down to avoid further damage.
  2. The user might be unable to click on certain tabs in the application.
  3. QB displays a blank screen or disruption on the screen.
  4. The company file does not open up.
  5. The mouse and keyboard inputs do not garner appropriate responses.

Few Considerations While Entering PIN

Keep the following points in mind when you enter the PIN in QuickBooks Payroll to avoid the error 2002:

  1. Maintain 8 – 12 characters in the PIN.
  2. Your PIN should have a combination of at least one letter and one number.
  3. Since a PIN is case-sensitive, ensure the Caps Lock and Num Lock are turned off on the keyboard.
  4. Ensure the transaction request for payroll is simple.

Step-by-Step Solution to Rectify Error 2002 in QuickBooks

Amongst various solutions available to resolve payroll error 2002 QuickBooks, these are some of the most appropriate and effective ways to do so –

Method 1 – Activate your Payroll Subscription

An inactive subscription paves way for multiple bugs to enter the program. You must reactivate it to fix the problem –

Step 1 – Use Administrative Credentials

Some crucial activities like program update and change of settings cannot be performed by a regular user. This is why you need to use the admin id and password –

  1. Exit from your company file and close QuickBooks.
  2. Click on the Windows icon and select the Log Off option.
  3. The program will display you the lock screen, where you need to tap on the Switch User option.
  4. Select Administrative and then log into your computer via the admin id and password.

Recommended To Read – Resolve QuickBooks Payroll Won’t Update

Step 2 – Download PayrollSub.ini File

To trigger the activation, you need to download and install the subscription file from a reliable source so that no more issues are provoked –

  1. Now, visit Intuit’s website and look for the Payroll Subscription.
  2. Download the latest available version of this file and save it on your desktop for easy access.
  3. Double-click on the file and complete the installation process.
  4. After this, activate your QuickBooks payroll subscription by entering the required details in the given fields.

Step 3 – Repair and Update QuickBooks Payroll

The final step involves you to update your payroll one last time after you have activated the subscription. This refreshes the whole program collectively –

  1. In the last step of the fixation process, you need to open QuickBooks Payroll.
  2. Run a quick fix for the program by executing the Repair utility in QB.
  3. Further, press the Employees tab and choose to Get Payroll Updates from the drop-down menu.
  4. In the following prompt box, tick the Download Entire Update checkbox and hit the Download Latest Update button.
  5. Tap on OK and allow payroll to update completely.
  6. Reboot your computer and check if this resolves the issue.

Method 2 – Configure Windows Firewall to Unblock QuickBooks Updates

The firewall protects your device from potential threats. In some cases, it may identify QuickBooks as a threat and restrict its activities for the security of your computer. You need to add an exception for QB –

  1. Press the Windows and R keys and open the Run prompt box.
  2. Enter Windows Firewall in the search panel and click on the OK button.
  3. In the following window, choose Advanced Settings and go to Inbound Rules.
  4. Right-click on this option and select New Rule.
  5. Tap on Port and press Next.
  6. Here, you need to ensure that the TCP option is pre-marked. If not, you must mark it.
  7. Now, go to the Specific Local Ports category and enter the port corresponding to your QB version –
    • QuickBooks Desktop 2020 and later: 8019, XXXXX.
    • QuickBooks Desktop 2019: 8019, XXXXX.
    • Desktop 2018: 8019, 56728, 55378-55382.
    • QuickBooks Desktop 2017: 8019, 56727, 55373-55377
  8. Click on Next and then on Allow the Connection.
  9. Press Next again and select all the profiles displayed on the page.
  10. Tap the Next button and name the rule as “QBPorts(year),” and hit the Finish button.
  11. Repeat the process to create an Outbound Rule.

Method 3 – Try the QuickBooks File Doctor tool

Troubleshoot the issues with your company file using the QuickBooks File Doctor Tool as follows:

  1. Begin with the downloading of QuickBooks Tool Hub on the system.
  2. Initiate its installation by double-tapping the QuickBooksToolHub.exe file in the download folder.
  3. Agree to all the terms and conditions that help install the tool successfully on the system.
  4. After the installation procedure finishes, click the QuickBooks Tool Hub icon and open it.
  5. Move to the Company File Issues tab.
  6. Here, you will find an option to launch QuickBooks File Doctor.
  7. You can either find this option in the Tool Hub or download QuickBooks File Doctor directly from the Intuit website.
  8. Give it time to open. Once it does, go to the Company File drop-down menu and choose the file you want to fix.
  9. If the required company file isn’t available here, you can browse and search for it.
  10. Click the Check your File option and then Continue.
  11. Enter the admin password of QuickBooks and click Next.
  12. Now, depending on the file size, the scanning process will initiate and finish.
  13. Once the scanning procedure ends, you can go back to opening QuickBooks and checking the company file to see if the error 2002 persists.

Method 4 – Update the State Unemployment Insurance Rate (SUI)

Every business has to manage a unique state unemployment insurance rate. If the rate is modified by the state, you need to reflect the same in your payroll. When this doesn’t happen, QuickBooks payroll starts showing errors like the 2002 QB error. Take the following steps to update the SUI rate as follows:

  1. Go to the Lists menu in QuickBooks.
  2. Choose the Payroll Item List option from the menu.
  3. Double-tap your state abbreviation and the related Unemployment Company button.
  4. Now, keep hitting the Next button until the Company Tax Rates window appears on the screen.
  5. Enter the accurate, current rates.
  6. Now, hit Next, and then end by clicking the Finish button.

For Non-updated Surcharges or Assessments

There can be another possibility of surcharge or assessment for state unemployment, and they may also require updation in QuickBooks. The steps to take for it are as follows:

  1. Move to the Lists menu in QuickBooks.
  2. Select the State surcharge item from the Payroll Item List option by double-clicking it.
  3. Hit Next and follow the steps on the screen.
  4. Once you reach the company tax rate page, enter the designated rate in the percentage form.

Method 5 – Manually Update QuickBooks

Another way to fix QuickBooks error 2002 is by undertaking the latest updates manually if the automatic option doesn’t work or isn’t set yet. The steps involve:

  1. Close all programs, including QuickBooks Desktop, if active.
  2. Now, head to the start menu and search for the QuickBooks application.
  3. Once the QB icon appears in the search results, right-click it and choose the Run as Administrator option.
  4. The No Company Open Window will appear on your screen.
  5. Move to the Help menu and choose the Update QuickBooks option.
  6. Further select the Options tab, followed by Mark All > Save.
  7. Now, lead to the Update Now tab and checkmark the Reset Update checkbox by clicking it.
  8. Press the Get Updates button.
  9. Your QuickBooks Desktop update procedure will now begin.
  10. Once the steps get completed in the application, start the QB application again, and click Yes to install the updates.
  11. End by restarting your PC.

Method 6 – Clean Install QuickBooks Desktop

QuickBooks Desktop can be clean installed to ensure no errors remain in the application. You can do so as follows:

Uninstall the QuickBooks application

  1. Go to the Control Panel on the system from the Desktop screen, Start menu, or Run Window, whichever is easy.
  2. In the Control Panel window, hit the Programs and features option.
  3. Further, choose the uninstall a program option.
  4. From the list of applications on the screen, choose QuickBooks Desktop.
  5. Initiate the uninstall procedure by following the instructions on the screen.

Clean Install QuickBooks

  1. Now, install the clean install tool from the official website.
  2. Download the file, finish installation, and launch the file.
  3. Once done, run the clean installation tool on the system.

Reinstall QuickBooks

  1. Once the clean install process is done, you can go to the Intuit website.
  2. Initiate the download and installation procedure for QuickBooks.
  3. Do remember your product information, license number, etc., when you access QB again.
  4. After installation, open the QuickBooks application and re-run it to see if the error persists.

We must now end our blog on QuickBooks Error 2002. This error is mostly triggered when your payroll subscription is inactive, and by reactivating it, you can surely permanently eradicate the same. If you find it difficult to understand and interpret the information given above and require a professional to support you, ring us at +1- 855 738 2784 and consult an expert.


What should I do before implementing solutions for QuickBooks error 2002?

Before applying the solutions for QuickBooks error 2002, do as follows:

  1. Create a backup of your company file locally using QuickBooks Desktop.
  2. Try detecting the causes of the error to ensure adequate troubleshooting.

Which OS faces error 2002, and what can we do to fix it?

Windows XP, Vista, 7, and 8 face QuickBooks error 2002 most commonly. You can fix it by checking your internet connection, date and time settings, PIN credentials, etc.

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Practical Troubleshooting Solutions to Fix QuickBooks Error 2002
Article Name
Practical Troubleshooting Solutions to Fix QuickBooks Error 2002
When you enter an incorrect PIN to access payroll, QuickBooks Error 2002 is triggered. Know how to rectify this error with simple troubleshooting instructions in this article.
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Accounting Helpline
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