QuickBooks Desktop often encounters errors that can easily be fixed by restoring the backup, but what if you encounter an error while restoring the backup file. In this article, we are going to discuss one such error that causes QuickBooks to display an Error: Failed or QuickBooks Restore failed error while restoring the backup of the QuickBooks data file. Restore failed error can appear with different error messages in QuickBooks, and numerous reasons trigger this type of error, further in this article we have discussed every reason that triggers this error in QuickBooks along with some easy steps that you can take to resolve the restore failed error. Follow the complete article for detailed information.
What is QuickBooks Restore Failed Error
Restore failed error occurs at the time when a user tries to restore the backup of a QuickBooks company file. The error displays four different error messages to the user.
Restore Failed. This is an Invalid Format of a Post QuickBooks 2007 Backup File
Error: Restore failed. Can’t remove log file
This file is set to read-only. Try again with a different name
You might also get the error message displaying the name of the file that you are trying to restore with .qbw extension. Various reasons that cause the restore failed error are listed below in details.
What Cause QuickBooks Restore Failed Error
- QuickBooks does not allow special characters to be in the company file name and if your company file has any distinctive character, then it will trigger the restore of backup failed error.
- You might encounter the error if you try to save the backup file over a company file that already exists in QuickBooks.
- In case if you are trying to restore the backup of QuickBooks data from a USB drive to a network drive. ( In such circumstances Error 6189, 816 is displayed to the user)
- When you try to restore the backup created by a newer version of QuickBooks into an older version. In case if you have created the backup file using QuickBooks 2017 than you can only restore it in 2017 or later version of QuickBooks.
- If the backup file you are trying to restore is less than 6000 KB. (QuickBooks backup files are always more than 6MB in size, and most probably the file you are trying to restore is not a real backup file)
- There is damage in the company file that you are trying to restore.
- QuickBooks company file that you are trying to restore is a read-only file.
Step to Resolve QuickBooks Restore Failed Error
We suggest you follow each troubleshooting step in the given order for a quick resolution of QuickBooks Restore Failed Error
Step 1: Rename QuickBooks Company file
- Open Windows File Manager and locate the company file that you will find in C:\ Users\ Public\ Documents\ Intuit\ QuickBooks\ folder with .qbb extension.
- Right click the file and select Rename.
- Remove any special characters from the file name like %#@!^&*()_+ and save the file.
Step 2: Save the backup file without replacing the existing company file
- While saving the file if you see a message The file name exists. Would you like to Overwrite this file? Then hit No and save the file with a different name at the same location.
Step 3: Verify the version of your QuickBooks Desktop application
- Make sure to use an updated version of QuickBooks Desktop to create the backup file. For example, the backup file that you have created in 2019 version of QuickBooks cannot be restored in QuickBooks 2018.
Step 4: Move the Company File to the Local Storage of the Computer
- If you have, your company file stored on a network drive or an external storage device then first copy the company file to the local storage of your computer and try restoring it in QuickBooks from this new location.
Step 5: Repair the damaged Company Data File
- For detailed instructions on how to repair damage in QuickBooks Company File follow the troubleshooting Step 1 Download and Run QuickBooks File Doctor from our article on QuickBooks Error 6175.
Step 6: Create a New Folder to Save the Backup of the Company File
- Create a new folder and copy the company file in it.
- Try restoring the company file from this new folder, as if the error is arising because of a damaged folder then it will be fixed by following this step.
- Right-click the backup file and select Properties. If you see the file size is less than 6MB, then delete the file and create a new backup file.
Step 7: Change the Properties of the backup file
- If you are getting an error that says the file is a Read-only file while restoring the backup then right click the file and select Properties.
- Unmark the Read-only checkbox from the bottom of the Properties window.
- Click Apply and then OK.
Hopefully, the steps mentioned in the article will help you restore the backup of your company file. We understand that QuickBooks is widely used by businesspersons and not by Windows technicians and it might be difficult for you to follow all the troubleshooting steps. If you are still facing the error and want a quick resolution, then call QuickBooks Error Support Number (844)-888-4666, and one of our QuickBooks experts will help you resolve the error on an immediate basis.
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