QuickBooks is amazing software, but as like other Windows applications, it also shows certain glitches technical errors. One such error that we are going to discuss in this article is QuickBooks the file exists error that can appear while performing different operations in the QuickBooks Desktop app like downloading payroll update, paying scheduled liabilities, or while opening a state or a federal form. If you get this error, you might see one of the following error messages on your computer desktop “The file you specified cannot be opened. Make sure that it is not currently being used by another program or a read-only file.” or “The Windows error was “The file exists.”
Reasons QuickBooks Get “The File Exists” Error
As stated by Intuit a user might get “the file exists“ error or “The file you specified cannot be opened” error when the file that QuickBooks require to complete the request is in use by some other application or is a read erroneously by QuickBooks, some other reasons responsible for triggering the file exists error are listed below:
- Outdated QuickBooks Desktop application.
- User account does not have proper administrative rights on Windows.
- Inactive internet connection.
- Windows User Account Control is interrupting QuickBooks.
- Errors in QuickBooks Installation.
- Improper Firewall and Internet security settings.
As the file exists error might appear because of a number of different reasons it becomes crucial to know the exact error causing reason, and if the exact reason is not known then you will need to apply different troubleshooting steps for the solution. Make sure to follow all the troubleshooting steps in the given sequence for quick results.
Troubleshooting Steps to Fix QuickBooks Error “The File Exists”
Step 1: Check for QuickBooks Desktop Application Updates
- Open QuickBooks Desktop and from under the Help tab click Product Information option.
- From the drop-down list select the correct QuickBooks version and year.
- Hit Search and then click Get the Latest Updates option.
- Now save the file on your computer’s desktop and after the download completes, double-click the installation file to start the update.
- Make sure to restart Windows after the update.
Step 2: Turn Off UAC in Windows Settings
- For detailed instructions of turning off User Account Control in Windows follow Troubleshooting Step 1 from our article on QuickBooks Error PS032 and PS077
Step 3: Allow Full Control Access to the User
- Right click the QB Desktop icon and choose Open File Location option.
- Now hit the Backspace key on your keyboard.
- Right click the QuickBooks Folder and choose Properties.
- Under the Security section click Edit and choose Add.
- Select Everyone and then OK.
- Now choose the Full Control option and then hit Apply.
- Follow the same steps mentioned above but instead of selecting Everyone, select your User this time.
Step 4: Re-register QuickBooks .DLL and .OCX file using Reboot.bat file
- Exit QuickBooks Desktop application.
- Right-click the QB icon on your desktop and select Properties.
- Choose Open File Location and find the reboot.bat file in the folder.
- Now right-click the Reboot.bat file and select Run as Administrator.
- Wait until the black color command prompt window scrolls all the QuickBooks files and exits automatically.
- Restart Windows and check if the file exists error is resolved.
Step 5: Configure Windows Firewall, Repair QuickBooks Desktop and Perform a Clean Installation of QuickBooks
- For detailed instructions on how to configure Windows firewall ports, How to Repair QuickBooks Desktop and How to Perform a clean installation of QuickBooks Desktop application follow Troubleshooting Steps 3, 4, and 5 from our article on QBDBMgrN Not Running Error.
IMPORTANT: You might also get error “The File Exists” error while printing a form using QuickBooks Desktop, and in such case, we suggest you follow the given solution.
- Press Windows + R and type Control Panel and hit OK.
- Select Devices and Printers.
- Right-click and select Remove on any printer that is no longer in use or is showing an error sign.
- Exit QuickBooks Desktop and open Task Manager by pressing Ctrl + Alt + Del keys together.
- Click the Processes tab and right click QBW32.exe.
- Select End Process and select Yes for confirmation.
- Now navigate to C:\ProgramData\Intuit\QuickBooks if you are using QuickBooks Premier or navigate to C:\Users\username\AppData\Roaming\Intuit\(QuickBooks_version)\TSPrinterSettings\ if you are using QuickBooks Enterprise.
- Find and delete QBPRINT.qbp file from the folder and open QuickBooks again to give a print.
In case if you are not feeling comfortable following any of the troubleshooting steps or if the given solution is not working for you then we suggest you get in touch with our QuickBooks Support Team at (844)-888-4666. Our certified QuickBooks support experts are proficient in handling QuickBooks Payroll update errors like the File Exists error and can provide you an instant solution to the problem in the shortest time possible.