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Resolve QuickBooks Desktop Keeps Crashing Issue After Update

QuickBooks Desktop Keeps Crashing

If your QuickBooks Desktop Keeps Crashing, you know how much you and your work suffer. This problem can be highly annoying and cause severe issues for the end user. However, there’s no need to stress as we provide a handy troubleshooting guide that incorporates every detail about why QuickBooks Desktop Keeps Crashing Windows 10, including what it entails, its causes, signs, and troubleshooting methods.

A user might be working on some data or file when suddenly the app crashes without any warning or response. Such an issue can cause severe harm to data files, especially if they aren’t backed up. Therefore, this guide is here to help the users identify and eliminate this issue from the root so it doesn’t cause any hassle again.

Are you fed up with your QuickBooks crashing when opening? Find effective solutions to this hassle in this blog or dial +1.855.738.2784 to get in touch with QuickBooks specialists. Our experts will provide in-depth assistance and complete satisfaction with your problems.

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What is QuickBooks Desktop Keeps Crashing Error?

As the name suggests, the QuickBooks Desktop Keeps Crashing Windows 10/11 error causes the system to freeze, hang, crash or shut down automatically while the user is working on the application. This issue can emerge due to several reasons like corrupted files, incomplete or damaged installation, etc. However, despite the number of reasons triggering this issue, it can become extremely challenging to fix it if the root causes are hard to locate.

Root Triggers of QB Desktop Crashing Error

If you’re wondering why my QuickBooks 2023 Desktop Keeps Crashing After Update, here’s an in-depth list of reasons that trigger QuickBooks Desktop Keeps Crashing After Update:

Problems with QBWUSER.INI File

The QBW.INI file stores initialization information to be used by QuickBooks. It determines how QB loads and behaves. When this file gets damaged or goes missing, the QB user may get the answer to “Why does QuickBooks Desktop Keeps Crashing Windows 10.”

Hard-drive issues

The hard drive where your QB files are stored can go corrupt. If they do, you may face trouble opening or using QuickBooks.

Installation Interferences

Often, users don’t realize that their QuickBooks Desktop installation files are incomplete or improperly installed. Moreover, damaged program files of QB can also lead the user to face the QuickBooks 2021 desktop keeps crashing windows 10/11.

Issues with Windows OS

A damaged Windows operating system may cause your system to crash.

Extensive Company Name

Your company name may be too long, triggering the QuickBooks Desktop keeps crashing error.

Solutions to Fix a Frequently Crashing QuickBooks Desktop

Here are the professional solutions to resolve the QuickBooks keeps crashing windows 10/11 error:

Solution 1: Operate Quick Fix My Program

The Quick Fix My Program tool from the tool hub will resolve program problems. So, apply it to fix your QuickBooks desktop keeps crashing after update issue:

Step 1: Get QuickBooks Tool Hub

The QuickBooks Tool Hub recognizes and resolves common errors, providing optimal performance. We recommend utilizing Tool Hub on a Windows 10, 64-bit system for the best experience.

QuickBooks Tool Hub Features
QuickBooks Tool Hub Features
  1. Close QuickBooks.
  2. We advise downloading the latest version of the QuickBooks Tool Hub. Save this file in a location that’s easily accessible, such as your Downloads folder or Windows desktop. If you have installed Tool Hub, you can check your version. Select the Home tab, and you’ll find the version at the bottom right. Alternatively, you can select “About” to view the version.
  3. Open the downloaded file (exe).
  4. Complete the installation with the on-screen commands and accept the terms and conditions.
  5. After installation, double-click the icon on your Windows desktop to launch the tool hub. If you can’t locate the icon, search Windows for “QuickBooks Tool Hub” and select the program.

Step 2: Running the Quick Fix on Your Program from the Tool Hub

The Quick Fix feature will close any active background processes related to QuickBooks and perform a swift repair on your program.

Run Quick Fix My Program
Quick Fix My Program
  1. In the QuickBooks Tool Hub, click “Program Problems.”
  2. Tap “Quick Fix my Program.”
  3. Open QuickBooks Desktop and your data file.

Solution 2: Implement the QB Install Diagnostic Tool

The QuickBooks Install Diagnostic Tool is an automated tool that identifies and resolves problems related to the Microsoft components utilized by the QuickBooks program.

QuickBooks Install Diagnostic Tool
QuickBooks Install Diagnostic Tool
  1. Open the QuickBooks Tool Hub if it’s not already open.
  2. Within the Tool Hub, go to the “Program Problems” section.
  3. Choose “QuickBooks Program Diagnostic Tool” and allow the tool to run its diagnostic process. It may require up to 20 minutes to complete.
  4. Once the diagnostic tool has finished its work, restart your computer and then relaunch QuickBooks.

Solution 3: Change QBWUSER.ini and EntitlementDataStore.ecml File Name

If you encounter errors due to a damaged or missing QBWUSER.ini file, you may resolve the QuickBooks Desktop Keeps Crashing Issue After Update Windows 10 issue by renaming the QBWUSER.ini file. Please be aware that renaming this file will erase the list of previously opened company files, and you will need to reopen your company file manually. To rename the file, follow these steps:

  1. Open the folder where the ini file is located. This path is typically: Users [Your user name] AppData Local Intuit QuickBooks [year].
  2. If you can’t locate the folder, you might have to turn on the display of hidden files and folders.
  3. Right-click on the ini file and choose “Rename.”
  4. Add “.old” at the end of the file name, making it “ini.old.”
  5. Additionally, rename the “ecml” file.
  6. Reopen QuickBooks Desktop.

If the program successfully opens after renaming either the QBWUSER.ini or EntitlementDataStore.ecml files, try to open a sample company file to ensure that the issue has been resolved.

Solution 4: Verify and Fix the Company File Damage

If you can successfully open a sample company file but encounter issues when trying to open your own company file, here are some troubleshooting steps to fix QuickBooks Desktop Keeps Crashing Windows 11:

  1. Copy your file to a different folder: Try copying your company file to a different location. It’s recommended to use a local folder, not a network location. Then, attempt to open the file from the new location. If you can open it, the problem may be related to folder damage or folder permissions.
  2. Still unable to open your file: If you’re still unable to open your company file even after moving it to a different folder, it’s possible that the file itself is damaged. In such a case, consider restoring an earlier backup of your company file as a potential solution.
  3. Unable to access the sample company file or QuickBooks won’t start: If you can’t open the sample company file or if QuickBooks won’t start at all, this may indicate a problem with your QuickBooks installation. The company file problem may cause you to repair or reinstall QuickBooks to resolve the issue.

These steps are designed to help diagnose and address issues when you’re encountering difficulties opening your company file in QuickBooks.

Finishing Up

We hope that this detailed guide on QuickBooks Desktop keeps crashing error will help you eliminate this issue effectively. This error might emerge due to various reasons mentioned above. But if you follow the troubleshooting steps and methods properly, it will help rectify the error. However, in case you still feel stuck and need help from experts, our QB specialists are available at 1.855.738.2784 for immediate assistance.


Why does QuickBooks Desktop crash when exporting report to Excel worksheet?

Exporting reports to Excel, whether it’s for new or existing worksheets, can lead to QuickBooks encountering issues such as crashing without any noticeable progress. This can occur due to any of the following factors:
1. Incompatibility between the versions of MS Office and QuickBooks.
2. Damaged installations of MS Office or QuickBooks.
3. Potential issues with the report or the data file itself.

What to do when QuickBooks Desktop crashes when exporting a report to an Excel worksheet?

If you’re suffering from QuickBooks keeps Desktop crashing issue when exporting reports to an Excel worksheet, implement the following solution:
1. Solution: Verify the Compatibility of QuickBooks Desktop and MS Office
Note: It’s important to recognize that Intuit does not offer support for Microsoft applications. We strongly advise seeking assistance from an IT professional to perform this task on your be

Why do my QuickBooks Desktop Keeps Crashing ?

QuickBooks can or crash due to the following reasons:
1. Your company name is too long.
2. A damaged or missing QBWUSER.INI file.
3. Corruption on your hard drive.
4. Damage to your program files or the QuickBooks Desktop installation.
5. A damaged Windows operating system.
It’s essential to investigate each of these potential causes to pinpoint and address the specific issue you’re encountering.

How do I fix the problem of QuickBooks Desktop crashing repeatedly?

If your QuickBooks Desktop keep crashing, we suggest you try the following solutions:
1. Use the Quick Fix My Program tool hub utility
2. Employ the QuickBooks Install Diagnostic Tool from the hub
3. Modify the ini file and EntitlementDataStore.ecml file name
4. Ensure your company file and installation is damage-free

What scenarios cause your QB Desktop to crash?

You may encounter QuickBooks Desktop keep crashing windows 10/11 issue in the following scenarios:
1. When launching your company file
2. When working on QB reports
3. When utilizing QB features
4. When your QB installation is corrupt
5. When you company file name is lengthy
6. When the QBWUSER.ini file is damaged
7. When your hard drive is corrupt

Edward Martin

Edward Martin

Edward Martin is a Technical Content Writer for our leading Accounting firm. He has over 10 years of experience in QuickBooks and Xero. He has also worked with Sage, FreshBooks, and many other software platforms. Edward’s passion for clarity, accuracy, and innovation is evident in his writing. He is well versed in how to simplify complex technical concepts and turn them into easy-to-understand content for our readers.

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Resolve QuickBooks Desktop Keeps Crashing Issue After Update
Let’s investigate why QuickBooks Desktop keeps crashing. Let's delve into in-depth reasons and solutions for this problem easily and quickly.
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