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How to Fix QuickBooks Desktop Keeps Crashing Issues

QuickBooks 2023 Keeps Crashing

If your QuickBooks Desktop 2023 keeps crashing, you know how much you and your work suffers. This problem can be highly annoying and cause severe issues for the end user. However, there’s no need to stress as we provide a handy troubleshooting guide that incorporates every detail about why does QuickBooks Desktop keep crashing, including what it entails, it’s causes, signs, and troubleshooting methods.

QuickBooks accounting software offers several tools and improvements to its users to manage their finances. It helps prepare financial reports, use analytical tools, payroll tax tables, etc. This application’s user interface is excellent, leading it to establish its authority in the accounting software market. However, like all technical applications, this software also faces occasional glitches and errors interrupting a user’s work routine.

One such frustrating issue is when QuickBooks Desktop 2022 keeps crashing. A user might be working on some data or file when suddenly the app stops working, freezes, or shuts down without any warning or response. Such an issue can cause severe harm to data files, especially if they aren’t backed up. Therefore, this guide is here to help the users identify and eliminate this issue from the root so it doesn’t cause any hassle again.

Are you fed up with your QuickBooks crashing when opening? Find effective solutions to this hassle in this blog or dial ++1- 855 738 2784 to get in touch with QuickBooks specialists. Our experts will provide in-depth assistance and complete satisfaction with your problems

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What is QuickBooks Desktop Keeps Crashing Error?

As the name suggests, the QuickBooks keeps crashing error causes the system to freeze, hang, and crash automatically while the user is working on the application. This issue can emerge due to several reasons like corrupted files, incomplete or damaged installation, etc. However, despite the number of reasons triggering this issue, it can become extremely challenging to fix it if the root causes are hard to locate.

QuickBooks Desktop Pro 2021 crashes after going to Payroll centre become a frequent occurrence for users navigating through the vineyards of QuickBooks Payroll. Users report utilizing payroll features to write checks, deposit money, or reconcile, but launching payroll makes it crash immediately and shut down.

Let’s keep reading this article further, so you can know how to find the probable causes of the QuickBooks Desktop keeps crashing error.

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Root Triggers of QB Desktop Crashing Error

If you’re wondering why does my QuickBooks keep crashing, here’s an in-depth list of reasons that trigger QuickBooks Keeps Crashing Windows 11 issue:

Problems with QBWUSER.INI File

The QBW.INI file stores initialization information to be used by QuickBooks. It determines how QB loads and behaves. When this file gets damaged or goes missing, the QB user may get the answer to “Why does QuickBooks Keeps Crashing Windows 11.”

Hard-drive issues

The hard drive where your QB files are stored can go corrupt. If they do, you may face trouble opening or using QuickBooks. This may lead you to search for troubleshooting my QuickBooks keeps crashing error.

Installation Interferences

Often, users don’t realize that their QuickBooks Desktop installation files are incomplete or improperly installed because of network issues or other interference during the installation. Moreover, damaged program files of QB can also lead the user to face the QuickBooks 2013 keeps crashing error.

Issues with Windows OS

Your Windows Operating System must be compatible with QuickBooks and working properly so that QB can behave and perform appropriately. However, errors like QB crashing can arise when the Windows OS files are damaged.

Issues with Windows OS

Issues with Windows OS

Other than damage, outdated Windows OS can also trigger the QuickBooks 2015 keeps crashing error. Therefore, users need to ensure constant updation of the Windows to eliminate QuickBooks Crashing Unexpectedly errors.

Incompatibility between OS and QuickBooks application is also the primary reason for QuickBooks Desktop Keeps Crashing.

Outdated QuickBooks

If you’re using an old or outdated version of QuickBooks, you are bound to face several errors, including the one where QB keeps crashing. It is because the older the version gets, the more problems it encounters, with far lesser tools and features to resolve them.

Malware or Virus Attacks

You may encounter the QuickBooks 2021 keeps crashing error if your system has been infected by a virus or malware. These attacks can harm your company files and can lead to data loss if not corrected beforehand.

Unrecoverable QB Errors



– Company_file_name.qbw.tlg>Company_file_name.qbw.tlg.old

  • Renaming the files will create a new file that is error-free.
  • You can now go back and verify if QuickBooks still encounters the QuickBooks 2017 keeps crashing error.


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Solution 5: Suppress QuickBooks Desktop

Suppressing QB can help you resolve the QuickBooks 2018 keeps crashing error. Let’s look into ways you can do so:

  1. Press and hold the Ctrl key on your keyboard.
  2. Now, you need to double-click the QB Desktop icon.
  3. Keep holding the Ctrl key until the No Company Open window appears on your screen.

After you suppress the QB Desktop, you should proceed with suppressing the company file to fix QuickBooks Desktop 2023 Keeps Crashing issue. Do it as follows:

  1. From the No Company Open Window, select the desired company file.
  2. Now, press and keep holding the Alt key and proceed with clicking the Open button.
  3. If a dialog box asking for your username and password appears, release the Alt key and enter this information.
  4. Now, press and hold the Alt key until you notice the company file opening fully.

Now, check if the QuickBooks 2019 keeps crashing error remains.

Solution 6: Run Verify and Rebuild Data Utility

If your QB keeps crashing periodically, meaning it is functional for a while and then crashes suddenly, run the verify and rebuild utilities from QuickBooks to identify and fix the QuickBooks Desktop 2023 Keeps Crashing error. You can do so as follows:

QuickBooks Verify and Rebuild Data Utility

QuickBooks Verify and Rebuild Data Utility

  1. Visit the QB Desktop app.
  2. Go to the File menu.
  3. Select the Utilities option.
  4. Choose the Verify Data option.
  5. Let it run and detect errors in the app.
  6. After it finishes running, go to File > Utilities again.
  7. Now, run the Rebuild Data utility tool.
  8. The rebuild utility will resolve all these issues causing QuickBooks Desktop 2020 keeps crashing errors.

Solution 7: Copy Company Files to the Desktop

Undertaking this method will help you know whether the error lies in the company file or the program. So, implement it as follows and fix the QuickBooks database file manager keeps crashing error:

  1. Right-click on the Desktop screen and choose to create a New > Folder.
  2. Now, visit the current location of your company files.
  3. Now, copy the company files.
  4. Go back to the new folder and click Paste.
  5. Press and hold the Ctrl key until you see the No Company Open window appears on the screen.
  6. Choose the option to Open or Restore an Existing Company from the drop-down menu.
  7. Hit the Next tab after the company file opens.
  8. Now go back to the new folder company file to open it.

The crucial things to note here are as follows:

  1. An issue with the folder hosting your company file arises if, apart from the sample file, you can also open the company file.
  2. However, if the sample file opens, but the company file causes the QuickBooks database server manager keeps crashing error, copying it to a new folder can determine whether the issue was with the company file or something else.
  3. If the QB sample file shows errors while opening, you need to repair the installation of QB Desktop.

Solution 8: Repair the QuickBooks Desktop

Fix your QB Desktop from the Control Panel to resolve the installation issues. It will help prevent QuickBooks Desktop accountant 2018 keeps crashing errors.

Repair the QuickBooks application

Repair the QuickBooks application

  1. Go to the Control Panel from the Desktop, Start menu, or Run Window (Windows + R keys), whichever is easy.
  2. After this window opens, go to the Programs and Features tab.
  3. Here, you will find an option to uninstall/ change the applications.
  4. Opt for QuickBooks Desktop from the list of currently installed programs on the system and choose Uninstall/ Change.
  5. Further, hit the Repair option and let it fix the QuickBooks desktop accountant keeps crashing issue.
  6. Tap the Finish tab when the repair ends and restart your system.

Solution 9: Clean Install QuickBooks Desktop

Reinstall the QuickBooks Desktop after running the clean install tool to repair the installation issues and let things go smoothly. It will help rectify the QuickBooks Desktop Pro 2020 keeps crashing issue.

Reinstall QuickBooks using QuickBooks Clean Install Tool

Reinstall QuickBooks using QuickBooks Clean Install Tool

Uninstalling QB Desktop

  1. Visit the Control Panel on your system.
  2. Hit the Programs and Features tab.
  3. Choose QuickBooks Desktop from the applications list currently installed on the system.
  4. Opt for the Uninstall/ Modify option.
  5. Select the Uninstall > OK option.
  6. Let the procedure go smoothly.

Download Clean Install Tool

  1. Download the clean install tool from official sources.
  2. Install this file by following the instructions on the screen.
  3. Now, let it run and fix every issue including QuickBooks Desktop 2023 Keeps Crashing problem.

Reinstall QuickBooks Desktop

  1. Now, go to the official Intuit website to download the QuickBooks installation file.
  2. After it downloads to an easy-to-find location, go to that folder.
  3. Click the QuickBooks.exe file and initiate its installation.
  4. Follow all the prompts that you see on your system’s screen.
  5. Now, it’s time to set it up by entering the license information, service keys, and other essential information.
  6. Agree to all the terms and conditions and ensure QB Desktop opens.
  7. Check if QuickBooks Crashes while Reconciling Accounts.

Solution 10: Disable the Antivirus Software

firewall and antivirus settings

firewall and antivirus settings

When third-party applications like antivirus software restrict QuickBooks and cause it to crash, disabling it is a good solution. Some updates or patch releases of QuickBooks get treated as malware by the anti-virus applications. They, in turn, get deleted before getting applied. Therefore, go to Settings and choose to disable the antivirus software.

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Solution 11: Turn the Windows Firewall Off

Windows Firewall can restrict users from accessing QuickBooks completely and can trigger QuickBooks Desktop 2023 Keeps Crashing error. Disable it successfully as follows:

  1. Go to the Windows search bar from the Start menu or Task Manager.
  2. Search for Windows Firewall and click OK.
  3. Next, you need to go to Settings.
  4. At the left side pane, click the option to Turn Windows Firewall on or off.
  5. From here, you need to click the Disable option for both public and private networks.
  6. Agree to this selection and restart your system. Now, attempt to run QB again and see if it crashes.

However, you should enable your firewall settings once QuickBooks launches without crashing. It can be dangerous to run your system without protection from malware.

Solution 12: Run SFC and DISM Scans

SFC, aka System File Checker, scans and removes the errors in the system. On the other hand, DISM or Deployment Image Servicing and Management can optimize images and remove errors there. Run it as follows:

  1. Begin by going to the Start menu and typing cmd to launch the Command Prompt.
  2. Run this as an administrator by right-clicking this icon to have full control.
  3. Once the command prompt window opens, type SFC/Scannow after C:\windows\system32>
  4. Let the scan finish, and then go back to check if QuickBooks is crashing or running uninterrupted.

If it doesn’t run, you need to run the below-mentioned commands:

  1. Launch the Command Prompt window as an administrator.
  2. You need to let the following commands run one by one only after the first one finishes completely:
  3. DISM /Online /Cleanup-Image /CheckHealth
  4. DISM /Online /Cleanup-Image /ScanHealth
  5. DISM /Online /Cleanup-Image /RestoreHealth

After following these commands properly, restart your system and check that QuickBooks keeps crashing error is resolved.

Solution 13: Clean Boot in Selective Startup Mode

The selective startup mode eliminates all the interferences by third-party apps. Rectify it as follows:

  1. Get to the Run window by pressing the Windows and R keys together.
  2. In the search space, you need to type Msconfig in the field.
  3. Now that you get to the General tab choose the Selective Startup and Load System Services options.
    Further, go to the Services tab.
  4. Select the Hide all Microsoft services option.
  5. Hit the Disable all option. Head to the Startup tab and open the task Manager.
  6. A new window with all the startup applications will open.
  7. You need to move and end the processes of all the applications that you are not using currently.
  8. After disabling, press OK and Apply the configuration.
  9. Reboot the system and see if the error persists.

Further, in the same selective startup mode, you can undertake reinstallation of the QuickBooks Desktop. The steps for uninstalling and reinstalling remain the same as mentioned in the clean install QuickBooks method. However, once QuickBooks gets installed and is up and running, you need to switch back to the normal mode. The steps for it are as follows.

Switching to Normal Mode

  1. Launch the Run window and type the command Msconfig and press Enter.
  2. Once the window appears, switch to Normal mode under the General tab.
  3. Restart your system to implement this change.

Solution 14: Restore the Backup of your Company File

Take the following steps to restore a previous backup of the company file to get rid of any errors in QB:

  1. In the QuickBooks Desktop, go to the File menu.
  2. Choose the option to Open or Restore Company.
  3. Opt for Restore a backup copy option and choose Next.
  4. Select Local Backup and then hit Next.
  5. Find the location of the company file from the look-in drop-down menu.
  6. Choose the backup file from the folder with the file name emerging as company_name.qbb.
  7. Hit Open and then Next.
  8. Select the location to save the restored file from the save in drop-down.
  9. Type a new file name in the file name field. Hit Save. (The Save as type field will populate the QB file as *.QBW
  10. Before saving, ensure to respond to all the messages appearing before restoration accordingly.

Solution 15: Operate QB In Compatibility Mode

For old QuickBooks or Windows versions, compatibility needs to be achieved to troubleshoot QuickBooks Desktop Enterprise 2021 crashes at startup. Do so through the following:

  1. Right-hit QB Desktop shortcut.
  2. Access Properties.
  3. Check the Compatibility tab.
  4. Run QB in Compatibility mode.

Finishing Up

We hope that this detailed guide on QuickBooks Desktop 2023 keeps crashing error will help you eliminate this issue effectively. This error might emerge due to various reasons mentioned above. But if you follow the troubleshooting steps and methods properly, it will help rectify the error. However, in case you still feel stuck and need help from experts, our QB specialists are available at +1- 855 738 2784 for immediate assistance.


How to fix the QuickBooks keep crashing error in Mac OS?

If you’re suffering from QuickBooks keep crashing error while using Mac OS, implement the following methods to fix QuickBooks Crashing Unexpectedly issue:

  1. Restart the operating system.
  2. Undertake manual app updates.
  3. Check QB’s compatibility with Mac.
  4. Delete the preference file from the Mac.

Why do QuickBooks keep freezing and crashing?

QuickBooks can freeze or cash due to the following reasons:

  1. Many programs might be open and running on the system.
  2. The drivers might have gone corrupt or become outdated.
  3. Overheating the system can lead to this issue.
  4. Insufficient RAM memory can also prompt it to freeze.
  5. Virus attacks can trigger QB to freeze or crash.
  6. Corrupted or missing files can lead to this error.
  7. Software damage can also result in QB freezing and crashing.

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How to Fix QuickBooks Desktop Keeps Crashing Issues
Article Name
How to Fix QuickBooks Desktop Keeps Crashing Issues
QuickBooks Desktop keeps crashing when there are issues with your OS and QB’s installation. Learn to quickly rectify this dreaded issue with the help of this article.
Publisher Name
Accounting Helpline
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