QuickBooks Desktop Point of Sale Installation Errors: Ways to Fix

Last Updated on March 14, 2024

Like other versions of QuickBooks Desktop, POS (Point of Sale) also encounters some common installation errors that can be fixed easily by following simple troubleshooting steps. This article will discuss POS installation Error 1304, Error 1642, Error 1706, and the error unable to start the Intuit Update Service. Some of these errors are caused by faults in Microsoft Windows components like .NET Framework, whereas some occur if the required installation files are missing. Follow the complete article to learn what misconfigurations and flaws trigger such QuickBooks Desktop Point of Sale installation errors and how you can troubleshoot them without any struggle.

Facing Trouble Installing QB POS? Call POS Error Support Number 1.855.738.2784 and Get Help from Certified POS Experts.

What are Some Common QB POS Installation Errors?

One can come across many errors, like being unable to start the Intuit update service while installing and updating QuickBooks Desktop POS. Still, some of the most common errors are listed below.

1. Error 1642: Error installing Microsoft .NET. Could not verify the digital signature of file
2. Error 1304 Error writing to file Intuit.Spc.Esd.Client.BusinessLogic.dll
3. QB Error: Unable to start the “IntuitUpdateService” Error: The service did not respond to the start or control request in a timely fashion
4. Error: 1706 No valid source could be found when opening Point of Sale

NOTE: For detailed instructions on troubleshooting QuickBooks Desktop Error 1304, follow our article on QuickBooks Error 1304, “Error Writing to File.”

What Triggers QuickBooks POS Installation Errors?

The following causes may trigger QB POS installation errors:

1. The Microsoft .NET version that you have installed on Windows is not supported by QuickBooks.
2. There are errors in installing the Microsoft .NET Framework on your computer.
3. The installer that performs the installation of QuickBooks POS is damaged.

Troubleshooting Steps to Fix QB POS Installation Errors

Here are our recommended solutions to fix QBPOS installation errors:

IMPORTANT: Make sure you have the latest version of Microsoft .NET Framework installed on your Windows, and there are no installation errors in .NET Framework. For detailed instructions on troubleshooting Microsoft .NET Framework on Windows, follow step 3 from our article on QuickBooks Desktop Error 61.

Solution 1: Perform an Update of QuickBooks Point of Sale

Installing the latest updates of your QB Point of Sale program will help get rid of general program errors resulting from bugs and glitches in the previous program update.

1. Open QuickBooks Desktop Point of Sale on your computer.
2. Click About Point of Sale under the Help
3. Make sure you have QuickBooks Desktop Point 18.0 on your system; if not, check for the latest updates.
4. Go to the Product download
5. Click the Select Product drop-down list.
6. Select the correct edition and version of QB POS Desktop and click Get the latest updates.
7. Save the file to the desktop and double-click it after the download is complete to begin the installation.
8. Follow the on-screen instructions to complete the installation of the latest version.
9. Reboot your device.

Solution 2: Clean Install QB Desktop POS on Your Computer

A fresh installation is occasionally necessary to address installation or operational issues with the software. The following are the steps for a complete removal and subsequent reinstallation of QuickBooks Point of Sale on your computer.

Before proceeding with the steps, ensure that:

1. You have made a backup of your data file.
2. You possess either the QuickBooks Desktop Point of Sale download file or the installation CD.
3. Your License and Product Key are readily accessible.
4. You can log in as a Windows Administrator for the upcoming steps.
5. The computers you intend to work on can be restarted as needed.

Step 1: Uninstall QBPOS

Uninstalling the application is a standard troubleshooting procedure that comes in handy when other troubleshooting solutions fail to resolve the issue.

1. Click the Start button on your Desktop and select Control Panel.
2. Locate and click Uninstall a Program
3. Double-click QuickBooks Desktop Point of Sale 18.0 and follow the instructions to uninstall.

Step 2: Change Names of QB POS Folders

Changing the names of the QB POS installation folders will prevent QuickBooks from reusing the same folders that triggered the error in the first place.

Locate and delete the below-given folders from the C drive of your computer.

1. The first one is C:\ Users\Public\ Public Documents\ Intuit\QuickBooks POS XX
2. The second one is C:\ Program Files (x86)\ Intuit\QuickBooks POS XX
3. Third one is C:\ Program Files (x86)\ Common Files\ Intuit\Entitlement Client\v8
4. Fourth one is C:\ ProgramData\Intuit\ QuickBooks Desktop Point of Sale 18.0

Step 3: Delete QBPOSDBSrvUser Account from Windows

Once you delete the QB POS user account from your Windows PC, when you reinstall the POS program, QuickBooks will prompt you to create a new user account free from any issues that could fix the error.

1. Press Windows+ R and type Control Panel in the Run
2. Press Enter and locate User Accounts under Control Panel.
3. Select Manage Another Account and click Continue.
4. Now choose QBPOSDBSrvUser and click Delete the Account.
5. Click Yes for the confirmation and restart the computer.

Step 4: Reinstall QuickBooks Point of Sale on Windows

Once all the above is done and you have gotten rid of all the traces of the previous installation, you can proceed with the installation to start fresh with the QuickBooks Desktop POS program.

1. Locate and double-click the POS download file you have downloaded in the first troubleshooting step.
2. Click Yes to All and then click Next.
3. Now select I accept the terms in the license agreement and click Next.
4. Type the Product number and your License information and click Next.
5. Select whether you want to install QB POS for a single user or multi-user.
6. Click Install, and after the installation, restart Windows.

If you cannot create a backup, follow these steps to restore your company file:

1. Open QuickBooks Point of Sale.
2. Create a new company file using the desired name.
3. Restore the backup that you previously created.

After restoring the file and verifying that it contains the correct data, follow these additional checks:

1. Confirm that you can open and close Point of Sale without errors.
2. Ensure that you can establish connections with other Point of Sale machines.
3. Verify that you can connect with QuickBooks Desktop (if applicable).

Finally, you’ll need to re-register QuickBooks Point of Sale. Keep in mind that QuickBooks Desktop and Point of Sale share some licensing files, so check whether you can still open QuickBooks Desktop and register if prompted. If you wish to remove the data folder from your desktop, consider moving it to another location, like Public Documents or Shared Documents, but do not delete it.

Solution 3: Fix QuickBooks Desktop Point of Sale

If you receive errors when using QB POS or installing it, try the following steps:

1. Close QuickBooks Point of Sale if it’s open.
2. Open the Windows Start
3. Input “Control Panel” in the search and press Enter.
4. Select your version of QuickBooks Desktop Point of Sale from the Control Panel.
5. Select Repair and follow the on-screen instructions to repair your program.
6. Once the process is complete, QuickBooks Point of Sale should be restored and ready to use.

Sometimes, after reinstalling QuickBooks, the same errors strike back, which happens when there is an issue with the company file you are using. In such situations, we might need to perform an additional troubleshooting step to repair the company file. We suggest you contact us at our Desktop POS Support Number 1.855.738.2784 for quick help and support resolving QuickBooks Desktop Point of Sale installation errors.

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Edward Martin

Edward Martin is a Technical Content Writer for our leading Accounting firm. He has over 10 years of experience in QuickBooks and Xero. He has also worked with Sage, FreshBooks, and many other software platforms. Edward’s passion for clarity, accuracy, and innovation is evident in his writing. He is well versed in how to simplify complex technical concepts and turn them into easy-to-understand content for our readers.