The QuickBooks company file not found issue challenges and restricts users from accessing their company files and resuming their operations. If this problem has infected your application, read this guide till the end and find effective troubleshooting methods.
Intuit® has significantly upgraded QuickBooks features with its 2019 update, but glitches in the application are still uncertain and confusing. As you probably know, QuickBooks is known to throw quirky issues that, most of the time, do not make a lot of sense to novice QuickBooks users.
While opening the company file from the No Company Open window, you may receive an error message “QuickBooks Can’t Find your Company File”. In this article, you will find a detailed description of the “QuickBooks company file not found, or QuickBooks cannot find Company File” error along with the troubleshooting instructions, so follow the entire article until the end.
QuickBooks company file might not be found, but you can find effective QB expert services at 1.855.738.2784 that will make this trouble go away in no time.
Description Of QuickBooks Message: Company File Not Found
If you are getting an error message “Warning did you move your company file? QuickBooks can’t find your company file. Error Code: Company file not found,” it indicates that for some reasons QuickBooks is unable to create a connection with the company file.
file broken into multiple pieces that are easily movable and convenient to open and copy. You can import this QB file from one version to another easily.
The error message also provides info on resolving the error and displays “If you moved your QuickBooks Company file recently, you’ll need to point QuickBooks to the location. You can do this by searching for your company file using ‘Find’ in the start menu.”
You might also receive a different variation of the error message that displays “Warning: The company file you selected could not be found.”
Reasons Prompting QuickBooks to show the Company File Missing Message
QuickBooks can’t find your company file due to the following reasons:
- The path to the QuickBooks company file is changed as the file is moved to a different location on the computer.
- The file has been deleted accidentally from the local or network storage.
- Network connectivity issues when using QuickBooks in Multi-user mode.
- Selecting the wrong option to open a particular file type is also a reason for getting “QuickBooks cannot find company file” error.
- The name of the company file is too large for QuickBooks to handle.
- QBWUSER.INI file is missing or damaged, due to which QuickBooks cannot find company file.
- A damaged hard drive may be a trigger for this issue.
- When the program files are damaged, QuickBooks can’t find company file.
- Using an incorrect or outdated QuickBooks version can cause this issue.
- Corrupted QuickBooks data and files are responsible triggers for company file not found QuickBooks.
- A conflicting QBW.tlg file can have the same result.
Solutions to Resolve the QuickBooks Company File Missing Issue
Before following the troubleshooting steps, make sure to Update QuickBooks Desktop to the latest released version. If you have mistakenly deleted the company file and you are a user of Intuit Data Protect, you can download a copy of your QuickBooks Company file from your online storage.
Now, let’s look into the methods to find the missing QuickBooks company file:
Solution 1: (For Multi-User Mode) Verify Network Connectivity
Your multi-user network might not be appropriately set, causing interferences in locating the company file. So, configure these settings as follows:
- Press Windows + R on your keyboard and type CMD.
- Click OK and type ipconfig/all.
- Press Enter and note down the Server Names.
- Now, type Ping and the name of your server and hit the Enter key.
- If you get any packet loss, it indicates issues with your network connection, and you must use QuickBooks File Doctor to resolve them.
Solution 2: Locate the QuickBooks Company File
If you are accessing the file over a network, follow the steps on the server that stores the company file. If the file is located on the local computer, perform the steps on the same computer.
- Depending on the type of file, search for the file type by using the Windows search feature.
- Click the Windows Start button and type the extension of the file, followed by an Asterisk sign (*) in the Search Programs and Files search box.
- Search *.qby for Accountants Change file type
- For Accountants Copy file type *.qba
- To search for the Backup files enter *.qbb
- For Accountants Transfer files type *.qba
- Type *.qbw to search for QuickBooks company file
- Now open the file from the correct location to remove the QuickBooks file is missing error message.
Solution 3: Choose the Correct option to open a Specific File Type
It would be best if you launched the different QB file types the right way as follows:
To open a Backup File
- Click Open or Restore Company under the File tab and select Restore a Backup File.
- Click Next and browse the QuickBooks backup file with .qbb extension.
- Choose the company file and click Next.
For Open the Company File
- Click Open or Restore Company from under the File menu.
- Click Open a Company File and then hit Next.
- Browse the company file with .qbw extension and then select Open.
To Open an Accountants Copy Transfer File
- Select Open or Restore a Company from the File tab.
- Select the option to Convert an Accountant’s Copy Transfer File and then hit Next.
- Click Next on the What the Accountant’s Copy Can and Can’t Do window.
- Select the correct file with .qbx extension and then click Open.
- Now save the file on your computer by selecting Save.
NOTE: In case if the company file is permanently deleted and you do not have any backup of the company file to restore, then you can use QuickBooks Auto Data Recovery tool to restore your lost QuickBooks Company File.
Solution 4: Ping the Server where the Company File is Saved from Workstation
By running the Ping command on the workstation you can verify that the connection between the workstation computer and the server is working uninterrupted and the reason for QuickBooks company file not found issue lies somewhere else.
- On your Workstation PC, press Windows + R and type CMD in the Run command box.
- Now, type the command “ipconfig /all” without quotes and press Enter.
- Note down the name of the Host Name and keep it handy.
- Now type Ping [Host Name] that you have noted down in the previous step.
- Press Enter and check if all the packets send are received by the server by verifying the reply.
- If you suspect that there is a packet loss, then you must contact your IT admin to get the network connectivity issues fixed.
Solution 5: Figure out where the issue lies
See if the issue lies within the company file or QuickBooks program as follows:
- From the Start menu in Windows, search and open File Explorer.
- Browse for the QuickBooks.exe file in the QB folder.
- Hold the Ctrl key and double-click QB, and don’t release it until QB opens.
- Now, try opening your company file. If you can, then the issue is with the program.
- However, if you cannot, then check the following.
- Try opening a sample file the same way and see if it opens.
- If it does, then the issue is with the company file.
Solution 6: Move Company File to a New Location
A damaged or corrupt location of the company file may trigger the QB issue. Rectify it as follows:
- Launch the Windows Start menu and search for File Explorer.
- Search and find your company file and folder. It’s usually with the .qbw extension.
- Right-click the company file and choose to copy it.
- Paste it anywhere on your Desktop.
- Now, right-click the copied company file and hit Rename. The name should be easy to identify, or you can add test at its end.
- Launch QuickBooks > File menu > Open or restore a company.
- Choose the company file copied to the Desktop and open it.
If the copied company file opens without hassle, the issue lies with the file location. Do as follows in this case:
- Move the copied company file back to the original location and use it as the main file.
- Change the name of the original company file and add old to it so you know not to use it anymore.
Solution 7: Turn the “Save when closing feature” off
QuickBooks freezes on startup when you have set it to open the last opened files, and multiple windows open automatically. Prevent it from happening as follows:
- Launch QB Desktop.
- Go to the No Company Open Window and choose your company file from the list. Press ALT > Open; don’t release ALT until the file opens.
- After opening the company file, visit the File menu.
- Select Preferences.
- Choose the Desktop View tab.
- Hit the Don’t save the Desktop option > OK.
- Close and reopen QB and your company file.
If everything opens seamlessly, then it’s okay. If not, move to the next step:
Solution 8: Verify File Properties
Create fresh versions of TLG and ND files that help function QuickBooks as follows:
- Launch File Explorer from the Start menu.
- Search for your company file and folder with the .qbw extension.
- Right-click the company file and choose Properties from the list of options.
- Hit Advanced and uncheck the boxes against Compress and Encrypt.
- Hit OK and see if the “can’t find QuickBooks company file” error gets eliminated.
Solution 9: Repair the Damage
Often, the problem lies with your computer. So, moving your company file to another computer and seeing if it opens there can confirm your doubts. Conduct the following steps if your first computer is the issue:
- Run QB Install Diagnostic Tool from the Tool Hub.
- Repair the installation files.
- Clean Install QB Desktop.
Following the steps mentioned above, you can easily find the QuickBooks company file saved on your Windows computer. If you still can’t find the company file then make sure to change the settings to Show Hidden Files on Windows. For any other error, you receive or in case if you are still getting the QuickBooks company file not found message, you can get direct help from our Certified QuickBooks Desktop experts by dialing Support Number 1.855.738.2784.
You may see any of the following errors in your system:
QuickBooks Error 6000 77.
QuickBooks Error 6000 80.
QuickBooks Error 6000 83
QuickBooks Error 6094 0.
QuickBooks Error 6129.
QuickBooks Error 6144 82.
QuickBooks Error 6147.
QuickBooks Error 6190 816.
QuickBooks Error 6210.
When QB users navigate the app and access the company file, they might find this message lurking on the screen.
The QB company file may not be found because you moved your company file to another location, or the file got deleted accidentally. Multi-user disruptions due to unstable network connectivity and a damaged company file may also cause this problem.
1. Update QB and check the file type
2. When you close QB, avoid saving the desktop.
3. Switch hosting off on your workstations
4. Launch a sample company file.
5. Move your company file.
The QuickBooks company file location is usually C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files. You can verify the file name, date, timestamp, and size to ensure it is the current file.