QuickBooks Error 15227 Troubling You? Do This to Fix it Now

Last Updated on March 14, 2024

QuickBooks is a well-built accounting and bookkeeping application that has been designed to cater to the needs of small and medium-sized business organizations. Yet, managing this program can get tricky when encountering uninvited issues. This blog will talk about the QuickBooks error 15227, where the computer stops responding to payroll update. Experts say that this error indicates no new update is available for QuickBooks; it will be downloaded automatically once it becomes available. However, this installation update problem in QuickBooks and QuickBooks Payroll can make you lose the newest enhancements, bug removals, and other significant problems. To find out the possible causes and resolution methods, have a quick read of our blog below.

Dealing with errors is not easy, especially for non-tech-savvy users. Do not worry. Get in touch with our certified experts right now to avail the service of excellent advisory. Contact us at 1.855.738.2784.

What is QuickBooks Error 15227?

QuickBooks error 15227 appears when users try updating payroll or installing the new version. The error may arise due to firewall blockages or blocked internet access. Let’s look into other reasons and resolutions for QB error 15227.

Factors behind QuickBooks Desktop Error 15227

Here are the primary reasons behind QuickBooks error 15227:

1. The absence of a necessary file or component hinders payroll updates.
2. The Internet Explorer settings have been configured improperly.
3. A firewall setting might be preventing QuickBooks Desktop from receiving payroll updates.
4. The digital signatures cannot be verified.
5. The application has been incorrectly or partially installed on the system.

Troubleshooting Techniques for QuickBooks Update Error 15227

We are now well aware of the reasons behind QuickBooks error code 15227. Have a look at the methods that can help you get rid of this issue within a few minutes-

Option 1- Update QuickBooks again

Since the QuickBooks update error 15227 mainly occurs in the case of updating QuickBooks, it can be fixed by updating the software again-

1. Reboot your computer and then launch QB.
2. If you get a prompt to install an update, click “Install Now.”
3. If the update still doesn’t install, you can remove it and then download it once more.
4. Close QuickBooks Desktop.
5. Move to C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks<versionXX>\Components. (Note: “XX” represents the QuickBooks Desktop version number; for instance, QuickBooks Desktop 2022 would be DownloadQB22.)
6. Delete the DownloadQBxx file.
7. After completing this step, right-click QuickBooks Desktop again.
8. Select the Run as Administrator option and open QuickBooks.
9. You should be on the No Company Open screen.
10. Now, tap the Help tab and click the Update QuickBooks Desktop option.
11. Press the Options tab and check the Mark All box.
12. Hit the Save button and click on Update Now.
13. Check the Reset Updates box and tap on the Get Updates button.
14. Hit Close and open QuickBooks again.
15. Finally, click on Yes and allow the system to install the new updates. After this, restart your computer.

Option 2- Run Quick Fix My Program

The Quick Fix My Program tool can help fix performance problems in QuickBooks, causing error 15227. Here’s how you can access it:

1. Start by loading QuickBooks Tool Hub on your system.
2. After finishing its installation and setup, open it.
3. Move to Program Problems.
4. Select Quick Fix My Program.

Option 3- Use QuickBooks Install Diagnostic Tool

Another tool to repair the QuickBooks installation causing error 15227 is the QuickBooks Install Diagnostic Tool from the tool hub. Use it as follows:

1. Open QB Tool Hub.
2. Select Installation Issues.
3. Choose QuickBooks Install Diagnostic Tool.

Option 4- Install Digital Signature Certificate

Install a fresh digital signature certificate for QuickBooks error 15227 as follows:

1. Navigate to C:\Program Files\Intuit\QuickBooks.
2. Right-click on QBW32.exe and choose Properties.
3. Click on Digital Signature and confirm that “Intuit” is selected in the list of signatures.
4. Select “Details.”
5. In the Digital Signature Details window, click on “View Certificate.”
6. In the Certificate window, choose “Install Certificate.”
7. Click “Next” until you see “Finish” displayed, then select “Finish.”
8. Reboot your computer.
9. Launch QuickBooks and proceed to redownload the update.

Option 5- Reinstall QuickBooks

If nothing else works for QuickBooks error 15227, try removing and installing the app again as follows:

1. Go to Control Panel.
2. Click Programs.
3. Find QuickBooks from the list.
4. Right-click QuickBooks Desktop.
5. Choose the Uninstall option.
6. Finish the uninstallation prompts.
7. Reinstall the app from the official sources.

Option 6: Ensure Internet Explorer is your Primary Web Browser

Your primary web browser when operating QuickBooks should be Internet Explorer:

1. Launch Internet Explorer.
2. Access Internet Options from the Tools menu (represented by the Gear icon).
3. Choose the Programs tab.
4. Click on the Make Default button under Default Web Browser.

Option 7: Perform a Repair on QuickBooks Desktop

Repairing QB Desktop is critical when QuickBooks error 15227 attacks your device:

1. Reboot your computer.
2. Safeguard your QuickBooks company file with a backup.
3. Navigate to the Start menu, then select Control Panel.
4. Opt for Programs and Features.
5. Locate QuickBooks in the list of programs.
6. Select Uninstall/Change and proceed with Continue and Next.
7. Choose Repair and click Next. Wait for the process to finish.
8. Once completed, click Finish.

Option 8: Re-register QB-related .DLL and .OCX Files

If the 15xxx-series error is caused by blocked internet access, re-register the .DLL and .OCX files in Microsoft Windows:

1. Close QuickBooks Desktop.
2. Right-click the QuickBooks icon and choose Properties.
3. Select “Open file location.”
4. Right-click the reboot.bat file and tap “Run as Administrator.”
5. The reboot.bat utility will automatically close upon completion.
6. Restart your computer and launch QuickBooks. When prompted, click the “Install Now” button.

Option 9: Configure your Firewall and Antivirus

When your firewall and antivirus configurations block QuickBooks updates, configure them by adding QB ports as exceptions. You can operate the File Doctor Tool from the tool hub (Company File Issues) or manually configure the ports to generate exceptions.

1. Access the Windows Start menu.
2. Input “Windows Firewall” in the search bar and open the Windows Firewall.
3. Choose Advanced Settings.
4. Right-click Inbound Rules (later, Outbound Rules will be created) and choose to create a New Rule.
5. Opt for Port and then click Next.
6. Under Windows firewall advanced settings rules and specific local ports, ensure that TCP is selected.
7. In the Specific local ports field, input the specific ports required for your QuickBooks version:
   • QuickBooks Desktop 2020 and later: 8019, XXXXX.
   • QuickBooks Desktop 2019: 8019, XXXXX.
   • QuickBooks Desktop 2018: 8019, 56728, 55378-55382.
   • QuickBooks Desktop 2017: 8019, 56727, 55373-55377.
     Note: QuickBooks Desktop 2019, 2020, and forthcoming versions use dynamic ports and distinct firewall ports assigned during installation to ensure exclusive use by QuickBooks Desktop. These are not port ranges.
8. After specifying the port number, proceed by selecting Next.
9. Opt to Allow the Connection, and then hit Next.
10. If prompted, ensure all profiles are selected and click Next.
11. Create a rule and assign it a name like “QBPorts(year).“
12. Upon completion, select Finish.

It is time that we conclude our blog on QuickBooks error 15227. We hope that the strategies mentioned above support you in eliminating this technical glitch and that you may never have to face it again. For any additional assistance or clarifications, feel free to connect with our on call experts at 1.855.738.2784 anytime. We are happy to help.

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Edward Martin

Edward Martin is a Technical Content Writer for our leading Accounting firm. He has over 10 years of experience in QuickBooks and Xero. He has also worked with Sage, FreshBooks, and many other software platforms. Edward’s passion for clarity, accuracy, and innovation is evident in his writing. He is well versed in how to simplify complex technical concepts and turn them into easy-to-understand content for our readers.