Fixing QuickBooks Error 1014 With Expert Tips

Last Updated on April 24, 2026

QuickBooks error 1014 is a common bank-related issue that occurs when you use bank feeds. The other related issues are OLSU-1011, OLSU-1013, OLSU-1014, OLSU-1016, OL-202, OL-203, OL-205, OL-206, OL-209, OL-221, OL-231, OL-232, OL-249, OL-301, OL-332, OL-334, OL-392, or OL-393.

It typically takes place due to a cache-related problem. The issue might be caused by a corrupted QB application, malware malfunctioning, improper uninstallation of the program, or damaged Windows system data. You might notice that QB is taking longer than necessary to open when this issue arises. Moreover, you won’t be able to access the company file in multi-user mode. It is also possible that Windows opens slowly, and QB is not responding to inputs.

Now that you know about QuickBooks error OLSU 1014, let’s move ahead and uncover the upcoming segments about its causes and solutions in detail.

Are you unable to resolve QuickBooks error 1014 and prefer consulting a professional? Give a ring to 1.855.738.2784 and get assisted by our certified Accounting Helpline experts.

Let’s Know Briefly About QuickBooks Error Code 1014

You can encounter error code 1014 in QB when there is a problem with your bank connection. It is further caused by incorrect bank login credentials or an outdated QB application. Such issues may cause you trouble opening the program or slow it down. Proceed and explore its triggering factors.

Potential Culprits Behind QuickBooks OLSU Error 1014

You might encounter QuickBooks error code 1014 due to the reasons outlined below. Let’s take you through them one by one:

1. It may occur if you have alerts on your online bank account that you need to acknowledge.
2. In case there might be a problem with their servers.
3. The issue may occur because you’re using a version of QuickBooks that Intuit doesn’t support.
4. An internet connection issue can be one of the factors behind it.
5. When the file from your bank isn’t compatible with QuickBooks.
6. A problem with one or more bank accounts in your company file can cause this error.
7. Your bank’s info isn’t updated on the Financial Institutions Directory (FiDir) in QuickBooks.
8. Or when you have an inactive bank account in QuickBooks with online banking.

Things to Consider Before You Start Resolving Error Code 1014 in QuickBooks

The following are the things that you need to perform before truly troubleshooting the error building cache 1014 QuickBooks. 

1. Create a backup of your company file:
   Backing up the company file saves everything you currently have in it. This includes your accounting data, templates, letters, logos, images, and related files (QuickBooks Statement Writer, Cash Flow Projector, Business Planner, and Loan Manager). But it won’t be able to back up your payroll forms. There are two ways to back up your company file. 
2. Match your pending transactions:
   • Let’s start with the first transaction on your bank statement when you are ready.
   • Look for the same one in the Reconciliation window in QB.
   • After this, you need to compare the two transactions. If the transactions match, hover over the checkmark column and put a mark on it. This reconciles the transaction.
   • Now, compare each transaction on your statement with what QB has in it. 
   • The Cleared Balance decreases when you clear or add transactions to the reconciliation. On the other hand, if you clear or add deposits and other credit amounts, the amount increases.
   • In case the transaction is not present on the statement, you don’t have to mark it as reconciled. 
   • After reaching the end, the difference between your bank statement and QuickBooks should be $0.00. If it is, select Reconcile now.
3. Also, sign in to your bank’s website outside of QB and make sure that there are no pending alerts.
4. Moreover, you will have to ensure a stable internet connection, and your Windows firewall doesn’t block your connection to QB.
5. Check if you get the error in the bank feeds classic mode. If there are no errors, it means the file from your bank works best in Classic Mode.

We discussed what you should actually take care of before resolving QuickBooks error 1014. In the upcoming section, we will discuss the steps to overcome this.

A Stepwise Procedure to Address QuickBooks Error 1014

Now, as you know, the key factors of the error and what you should do before fixing it. Let’s walk you through the following steps and help you get rid of it:

Step 1: Download bank feed transactions in a test company file

You should try to download transactions in a test company file to see if there’s a problem with your bank’s servers.

1. Open the QB application and head over to the File menu.
2. Choose New Company.
   
3. Tap Express Start or Start Setup.
4. Now, set up bank feeds for the accountant you have a problem with.
5. Last, try to download your transactions.

If you still see the error here, it can be due to a problem with the bank. Try to get help from your bank. If you don’t see any errors at this point, move to the next step.

Step 2: Check if the file from your bank works with QB

QB opens the downloaded transactions in a .qbo file extension. QB won’t be able to open the file if your bank uses a different file extension.

You need to download transactions directly from your bank’s website to see if the problem lies in the bank or the file type.

1. So, sign in to your bank’s website outside of QuickBooks.
2. Find and download your transactions in a .QBO file.
3. Import your transactions to QB.

If you are still unable to open a .qbo file in QB, there can be issues with your bank.

If you are able to import and view transactions, move to the next step.

Step 3: Refresh the connection with your bank

You will have to disable online banking for inactive bank accounts if you have any. Later, refresh the bank connection on the affected account.

1. First, you need to see if you have inactive bank accounts with online banking.
2. Head over to the Lists option.
3. Click on Chart of Accounts.
   
4. Choose the Include Inactive box.
5. Search for an inactive account with a lightning bolt. It means the account is set up for online banking.

If you don’t have an account with online banking, then set up bank feeds and try to download your transactions.

On the other hand, if you find any account with an enabled online banking, you need to disable it. Here is how to turn off online banking.

1. Right-click the inactive account.
2. Tap on Edit Account and move to the Bank Feed Settings tab.
3. Choose Deactivate All Online Services.
4. Click OK, followed by Save & Close.
5. Close and open your company file once again.
6. Also, make sure that the lightning bolt has disappeared.

Important: While you set it up, hold the Ctrl key each time you choose a button except when entering information. It will refresh the connection with your bank.

There can be problems with your bank connection if you don’t see any error. If the problem still troubles you, proceed to the next step.

Step 4: Create and merge accounts

In this step, we will check if there is a problem with the company file. Then, create a copy of the account and merge it with the previous one. See how to:

1. Move to the Chart of Accounts.
2. Right-click on the affected account and choose Edit Account.
3. Pick and copy the account name.
4. Enter an asterisk(*) at the end of the account name.
5. Choose the Bank Feeds Settings option.
6. Click on Deactivate All Online Services.
   
7. Choose OK, followed by Save & Close.
8. Create a new account in the Chart of Accounts.
   Note: Paste the text you copied previously when setting up the account name.
9. Close the company and open it again. 

Now, it is time to merge the accounts. Here is how:

Merge the accounts:

1. Move to the Chart of Accounts.
2. Right-click on the account with the asterisk.
3. Choose Edit Account.
4. After this, you need to remove the asterisk and select Save & Close.
5. Tap Yes to merge the accounts.
6. Set up bank feeds and test if you can download transactions.

Due to a damaged company file, you might not be able to merge the accounts. If you can, move to the next step.

Step 5: Turn off and activate online banking again

You need to check if the problem lies in the specific account, if you have multiple accounts set up for online banking. If any of your accounts have trouble connecting to the bank, this can affect other accounts, too.

1. Go to the Chart of Accounts.
2. Click on the Include Inactive checkbox.
3. Disable and then set up online banking for each of the accounts.

If you are unable to disable bank feeds for any of your accounts, consider consulting a professional for assistance.

A Quick View Table on QuickBooks Error Code 1014

Information in tabular form is more understandable. This is why, below, we have given you a brief of the entire blog in a table to help you better grasp its insights.

Parting Thoughts

We hope that this blog has sufficient information to guide you in troubleshooting QuickBooks error 1014. It explains the causes to better understand the roots of the problem. Moreover, it discusses the steps to eliminate it. For more information, give a call to 1.855.738.2784 and talk to an Accounting Helpline expert for assistance.

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Charlotte Reed

Charlotte Reed is an accountant and bookkeeping expert, proficient in GAAP, Xero, NetSuite, and QuickBooks. She holds a bachelor’s degree in accounting and is a Certified Public Accountant (CPA). Charlotte has more than a decade of experience in the financial industry and has helped thousands of clients manage their books, prepare financial statements, and do their taxes. She now shares her knowledge and insights with users online, aiding their accounting experience.