In this article, we will guide you through a progressive method of resolving QuickBooks error OL 301 and OL 393 that shows up while connecting or downloading banking transactions online.
QuickBooks application enables users to import and download bank transactions directly to the system. The banking feature plays a crucial role in these operations. However, glitches and technical snags arise when the app displays interruptions in this process. You might get an error message “”Your financial institution sent an error message. It might be because your account info changed or they haven’t turned on a service, like online bill pay. Find common fixes for this error or give your bank a call”” once encountered the OL 393 or OL 301 error. You can effortlessly rectify these errors by following the instructions mentioned further in the article.
What is QuickBooks Error OL 301 and OL 393 Error QB?
QuickBooks error OL-301 arises when a user attempts to download bank transactions or connect with their financial institution. The error may mean disturbed communication, an interrupted network between the bank and QB, or discrepancies in the information. The error description displayed with this error code states, “(Your financial institution) sent an error message. It might be because your account info changed or they haven’t turned on a service, like online bill pay. Find common fixes for this error or give your bank a call.
Error Code: OL-301
Service provided by: Your financial institution.”
Along with error code OL-301, users also face error OL-393 QuickBooks. It is similar to 301 in every aspect and interrupts banking functions in QuickBooks. Therefore, it’s crucial to understand and resolve these issues as quickly and seamlessly as possible.
What Triggers OL 301 and OL 393 Errors in QuickBooks
There are many variations of OL errors with different error codes that one can face while using online banking in QuickBooks. Error OL 393 and Error OL 301 arise when for some reason, QuickBooks cannot verify the user’s information with the bank or cannot connect with the bank due to some technical faults.
You might also notice a different type of error message displayed on the screen “”QuickBooks and the bank cannot exchange data because they have different account information.“” after getting one of these errors. Below listed are all the possible reasons that cause QuickBooks bank connection errors OL 301 and OL 393.
- An issue with your bank may lead you to face QuickBooks error OL 301. This list includes the following triggers:
- The bank account information entered in QuickBooks Desktop is incorrect. It’s possible you haven’t updated it on the Financial Institution’s Directory (FiDiR) in QB.
- Your account status is inactive, or the bank blocks your account for some reason.
- Your identity confirmation request is still under process by the bank.
- The server used by the bank is down due to maintenance.
- Wrong login credentials for online banking.
- Pending updates on your online bank account haven’t been acknowledged yet.
- Bank offerings may have altered from Web to Direct Connect.
- You are trying to access a service that is not yet activated, like (Online Bill Payment Service).
- The company file you are using in QuickBooks Desktop is damaged or corrupt. Further, one or more bank accounts in the company file may be damaged.
- An internet connection issue is also one reason for QuickBooks OL-301.
- The file received from your bank may be incompatible with QuickBooks, triggering an error.
- If you’re using an unsupported QuickBooks version, you are likely to see errors.
- Having the Windows Firewall blocking your internet connection may also lead to OL-301 QuickBooks.
NOTE: If you have recently installed a new version of QuickBooks Desktop or updated the version you are using, then it is suggested that you verify your identity to your bank once again. To verify your identity to the bank, sign in to your online banking using a web browser and check the notification for the identity confirmation request.
Signs of Being Infected by QuickBooks Error OL-301
Here are the symptoms you encounter when you come in contact with QuickBooks error OL 301 and QuickBooks error OL 393:
- The error message with the codes and description will pop up on the screen.
- You won’t be able to connect your bank account with QB.
- Further, your financial institution won’t be able to send updates.
- You can’t download a compatible file from your bank in QB to update bank transactions.
- The banking functions take a setback in QuickBooks.
- You may experience lags in the system, including delays in mouse and keyboard commands.
- Constant lags, freezes, and crashes of the QB app and Windows may become a standard phenomenon.
Pre-requisites Before Troubleshooting QuickBooks Error OL-393
Take care of some points before you begin troubleshooting QuickBooks error code OL-301. These are mentioned below:
1. Ensure to Back Up your Company File
You must create an automatic or local backup of your company files as follows:
- Open the QB application and head to the File menu.
- Opt for the Switch to single-user mode option.
- Tap the File menu and move your cursor over Back Up Company. Further, pick the Create Local Backup option.
- Choose Local Backup in the window, followed by Next.
- Browse in the Local Backup Only section, and choose where to save your company file.
- Optionally, you can keep a specified number of backups in QB.
- Test whether your backup file is in good shape before saving.
- Tap OK when you’re ready.
- Choose to Save it now and hit Next.
A single backup company file will be created by QB, and a confirmation message will appear on the screen.
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2. Match Pending Bank Transactions in QB
You must ensure your account balances are reconciled and accurate till the last point before attempting to fix QuickBooks error OL-393. Do so as follows:
- Review the opening balance.
- Ensure proper preparation before reconciliation.
- Begin the reconciliation procedure.
- Undertake a comparison between the bank statement and QB.
- Review the reconciliation.
Try this beforehand to ensure no incorrect information triggers an error.
3. Erase Pending Bank Alerts
Open your bank account by signing in outside of QuickBooks, i.e., on the bank’s website. Now, acknowledge and erase any pending receipts.
4. Ensure Unrestricted Internet Connection
You need to make sure your internet connection is secure, stable, and strong to carry out banking operations in QuickBooks. If it isn’t, find the causes and correct them. Further, check if the Windows Firewall restricts connections with QB.
5. Bank Feed Classic Mode
Verify whether you get the error in the bank feed classic mode. If you don’t, it means your bank file works ideally in Classic Mode. However, you’ll need to troubleshoot if the error emerges.
Now that we are well-prepared to troubleshoot the OL-393 error in QuickBooks let’s begin to fix it quickly.
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Troubleshooting Steps to Fix Error OL 393 and Error OL 301
Before proceeding further with the troubleshooting steps, make sure to take a backup of your QuickBooks Desktop company file, as it will eliminate the risk of losing vital company data.
Troubleshooting Step 1: Setup a New Test Company File
Creating and opening a test company file is a standard troubleshooting procedure that helps us identify the actual cause of the issue. If you can easily open the test company file without any problems, this indicates there is something wrong with the bank account or the banking server.
- Click the File tab and select New Company.
- Hit the Express Start or Start Setup option.
- Fill in all the required information to create a company and hit Create Company button.
- Set up bank feeds for the account infected by the error.
- Now, try downloading the transactions.
- If you don’t get any error using this test company file, follow further troubleshooting steps, but in case the problem persists, this might be happening because of some technical glitches at your bank’s end. You should contact your bank for further help and information.
- Once you reach your bank, ask them to verify your account info so that you can use QuickBooks without getting any OL errors.
Troubleshooting Step 2: Reset the Connection of your Account in QuickBooks
Resetting the connection to your bank account in QuickBooks refreshes the link that helps resolve general connectivity issues with the bank account. Begin by turning off online banking on inactive bank accounts if you possess one. Then, refresh the bank connection in QuickBooks on the affected account.
Check if you have an inactive bank account with Online Banking:
- Head to Company and opt for Chart of Accounts.
- Tap the Include Inactive box. Detect an inactive account with a lightning bolt, which indicates the account has been set up for online banking.
If you find an inactive account, undertake the following functions:
- Click Chart of Accounts from under the Lists
- Locate and right-click the inactive account and choose Edit Account.
- Under the Bank Feed Settings tab, click Deactivate all online services.
- Click OK and then Save & Close.
- Exit and open your company file again.
- Ensure the lightning bolt is no more there.
Note: Hold the Ctrl key whenever you choose a button during setup, except while entering information. It will refresh your connection to the bank.
If the error doesn’t arise again, the issue lies with your bank connection. The steps must fix this problem and allow you to download your transactions again.
If the error persists, you can move to the next troubleshooting step.
Once the online bank feed of the account is deactivated, we need to reactivate the online bank feed once again. Follow the steps below for reactivation.
- For Direct Connect – click Bank Feeds under the Banking tab and select Set up Bank Feed for an Account option.
- Choose your bank and fill in all the information that is required.
- Follow the instructions displayed on the screen to complete the process.
- For Web Connect – Login to your online banking account, download the banking transaction file in .qbo format and save it on the desktop.
- Click Utilities under the File tab.
- Click Import and then Web Connect Files.
- Select the .qbo file that is saved on the desktop and hit Open.
- Now select Use an existing QuickBooks account option in the Bank Account
- Hit OK after you see Your Web Connect data has been successfully read into QuickBooks.
Troubleshooting Step 3: Check QuickBooks for any Inactive Accounts
An inactive account is an apparent reason for getting issues while accessing QuickBooks. With the steps below, you can deactivate any inactive accounts in QuickBooks to resolve the QuickBooks OL 301.
- Select Chart of Accounts from the Lists
- From the Accounts, drop-down menu, select Show Inactive Accounts.
- Right-click any account that is inactive and select Edit Account.
- Under the Bank Feed Settings tab, checkmark the Deactivate all Online Services option.
- Click OK on the confirmation window.
- Restart QuickBooks and check the status of error OL 301 and error OL 393.
- Repeat the same process and deactivate any other inactive accounts.
- Follow the next troubleshooting step if still getting the same error.
Troubleshooting Step 4: Check QuickBooks Desktop Company File for any Errors
Issues in the company file linked to your bank account can also trigger QuickBooks OL 301. Follow the instructions below to repair the company file damage using QuickBooks File Doctor.
- Download and install QuickBooks Tool Hub if not already installed and run it using the desktop shortcut icon.
- Once the Tool Hub program starts, go to the Company File Issues tab and select QuickBooks File Doctor.
- Select the company file that links to the online bank account that is getting the error and select the option to only repair the company file.
- Once the file repair process completes, try to again access your bank feeds to check if error OL-301 reappears.
QuickBooks File Doctor repairs any damage in the data file automatically. For complete instructions on using QuickBooks File Doctor, follow our article on How to Fix Damaged Company File.
Troubleshooting Step 5: Verify if the File from the Bank is Compatible with QB
While fixing QuickBooks error 301, you’ll realize that QB only opens downloaded transactions having a .qbo extension. If your bank has a different extension, QuickBooks won’t access it and can’t open the file.
You need to see whether the problem lies with the bank or the file type. Do so by downloading transactions directly from your bank’s website:
- Log in to your bank’s website outside of QuickBooks.
- Locate and download the bank transactions in a .qbo file.
- Get set and go with the import of transactions to QB.
The error may be with the bank if the .qbo file still doesn’t open in QuickBooks.
You’ll need to access bank support for assistance. If the transactions can be imported and viewed, head to refreshing your connection.
Troubleshooting Step 6: Form and Merge Accounts
Check if the OL 301 error in QuickBooks arises because of a problem in the company file. If it does, create a copy of your account, then merge it with the old one through the following steps:
- Tap Chart of Accounts and right-click the affected account.
- Hit the Edit Account option.
- Now, tap and copy the account name.
- Enter an asterisk (*) sign from the keyboard at the end of the account name.
- Head to the Bank feed Settings tab.
- Choose to Deactivate All Online Services and click OK.
- Tap Save and Close.
- Now, form a new account in the Chart of Accounts. When you set the account name, paste the one copied earlier.
- Shut down and reopen the company file.
Now, follow the steps to merge accounts as follows:
- Head to the Chart of Accounts and right-click the account with the asterisk.
- Choose to Edit Account and delete the asterisk.
- Select Save and close.
- Hit Yes to merge the accounts.
- Set up bank feeds.
- Test if the transactions can be downloaded.
If you’re unable to edit or merge the accounts, your company file might be damaged. Else, proceed with the next troubleshooting solution to resolve the issue.
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Troubleshooting Step 7: Reactivate Online Banking
When you have multiple accounts set up for online banking, see if the problem emerges from a specific account. If an account has issues connecting to the bank, other accounts will also follow it.
- So head to the Chart of Accounts. Tap the Include Inactive checkbox.
- Disconnect your account from bank feeds one at a time.
- Then, set up online banking for each of them.
If the bank feeds won’t turn off, reach out to us for professional help.
Troubleshooting Step 8: Update your QB Desktop
As mentioned in the triggers section, you may encounter QuickBooks error OL 301 and QuickBooks error OL 393 when your QB app is outdated. Therefore, updating it is crucial to ensure you’re using a supported QB version for banking operations:
- Launch your QB Desktop and access the Help menu.
- Select the Update QuickBooks Desktop option, followed by Get Updates.
- See if any are available. If they are, hit the Update now option.
- After the update ends, you may start using QuickBooks again and see if the banking operations receive error 301.
Troubleshooting Step 9: Configure the Internet Security Settings
Misconfigured Internet Explorer settings may invite QB error OL 301. Resolve it through the following steps:
- Ensure to update Internet Explorer to its latest version and then right-click its icon.
- After opening it, head to the Gear icon and click it.
- Now, move to the Advanced tab from Internet options.
- Click the security section here.
- Here, unmark the TLS 1.0 box and mark the TLS 2.0 one.
- Hit Apply and OK.
- Close all programs and restart your device.
- Then, use QB to verify the status of the error.
Troubleshooting Step 10: Undertake Manual Firewall Configuration
You should configure the Windows Firewall settings and ensure they don’t restrict QB’s connection. You can do so by adding a firewall port exception for QuickBooks.
Add Firewall Port Exception for QB
When using multiple QB Desktop versions on the same computer, undertake the following firewall settings:
- From the Start menu on your system, search for Windows Firewall.
- Open it and click Advanced Settings.
- Right-click Inbound Rules, followed by choosing a New Rule.
- Tap Port and hit Next.
- Ensure to choose the TCP.
- Based on your QB Desktop version, enter the specific ports in the Specific Local Ports field.
- QuickBooks Desktop 2020 and later: 8019, XXXXX.
- QuickBooks Desktop 2019: 8019, XXXXX.
- QuickBooks Desktop 2018: 8019, 56728, 55378-55382.
- QuickBooks Desktop 2017: 8019, 56727, 55373-55377.
- Hit Next after entering the port number.
- Allow the Connection and click Next.
- Mark all the profiles if prompted and tap Next.
- Form a rule and give it a name.
- Tap Finish once you’re done and repeat the steps for Outbound Rules.
Form Windows Firewall Exception for QB Programs
Executable tasks are used by QB to perform various functions. Create exceptions for executables as follows:
- Hit the Windows icon to launch the Start menu and type Windows Firewall.
- Choose the Advanced Settings option.
- Right-click Inbound Rules and hit New Rule.
- Tap Program and next.
- Choose the This Program Path option and hit Browse.
- Locate and choose any of the executable files. Hit Next.
- Choose the Allow the Connection option, followed by Next.
- Ensure to mark all the profiles if prompted and tap Next.
- Form a rule and name it.
- Repeat everything for Outbound Rules.
Verify antivirus and third-party firewall settings
After configuring your firewall, check your anti-virus settings. Give QuickBooks general permissions so the software doesn’t block it. Every antivirus has its own set of steps, so follow them accordingly.
Troubleshooting Step 11: Use QB Tool Hub
You can benefit from using the tools available in QB Tool Hub to resolve
QuickBooks error OL 301 and QuickBooks Error OL 393. You should download it into your system correctly to run it without hassles:
- Access the official Intuit website and locate the QB Tool Hub download link.
- Click it and let the files be saved in a custom place or the default folder.
- Once done, go to this location and double-tap the executable file (QuickBooksToolHub.exe).
- The installation procedure will start, and you can proceed with the wizard appearing on the screen.
- After successful installation, open the QB Tool Hub and use the tools.
To resolve QB Error OL-301, you can use QuickBooks File Doctor, and Troubleshooting Step 4 has the details regarding the same.
Quick Fix My Program is available in the Program Problems tab to resolve performance issues and related problems in QB. Use it to fix your program’s lagging, crashing, and such matters.
QuickBooks Install Diagnostic Tool can fix the installation issues with the application. So, if damaged installation is the reason, head to the Installation Issues tab.
QuickBooks Network Diagnostic Tool is available to fix the connectivity errors. Find it in the Network Issues section.
Troubleshooting Step 12: Switch to Selective Startup
When QB gets interrupted by other applications like third-party programs and more, the error OL-301 may arise. In such circumstances, you may need to switch to selective startup for relief from the chaos:
- Open the Run command (Windows + R) and type msconfig.
- Hit Enter and select the Switch to Selective Startup option.
- Choose the Load System Services button in the General tab.
- Select the Hide All Microsoft Services box from the Services tab.
- Hit the disable all option.
- Unmark the Hide all Microsoft Services option.
- Opt for Windows Installer from the services list.
- Now, reboot your device and perform your operations.
You can return to the normal mode on your system through the same steps. First, open the Run command, type msconfig, and enter. Next, switch to normal mode and reboot your device. Hopefully, you won’t see QB error 301 and error 393 again.
If there is severe data damage, you might get QuickBooks errors OL 301 and QuickBooks OL 393 even after running rebuild data utility multiple times. If this is the case, then we suggest you call Desktop Technical Helpline Number +1- 855 738 2784 for help, as you might lose a significant amount of critical company data because of such data damage in the company file. Our experts are proficient in handling such cases and provide complete resolution to such errors to QuickBooks users.
Which banks face QuickBooks Error OL-393 and error OL-301?
You may face QB Error OL-393 and 301 with the following banks:
- Wells Fargo
- Bank of America
- Chase Bank
- TD Bank
Other banks may also face the issue, so you need to ensure the connectivity remains the same.
How does the QuickBooks Error OL-301 affect the system?
QuickBooks error codes OL-301 and error OL-393 restrict communication and connection with your financial institution. You need to rectify it quickly because you won’t be able to download the bank transactions.
What should I do before troubleshooting error OL 393?
QuickBooks error OL 393 should be resolved after updating QB app, stabilizing the internet connection, backing up your company files, etc.
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