QuickBooks Desktop application encounters several types of errors while performing operations on Windows and Mac operating systems. One of the most common action that users perform while using QuickBooks is opening their company file in the application to access company’s data, and this is where many users encounter a common QuickBooks error 6189 -816 with an error message “QuickBooks is unable to open this company file”. Various reasons prompt this error in the application, and further in our article, we have described them in details along with some quick fixes.
What are the factors that trigger error 6189 -816 in QuickBooks Desktop Application
As there are numerous reasons that trigger error 6189 in QuickBooks, it becomes crucial to recognize the primary reason that is causing this error in the application to get accurate and swift resolution.
- If you are accessing QB files from a folder of which you don’t have read/write permission.
- If you have installed QuickBooks using a corrupt setup file.
- Unfinished installation of QuickBooks can also cause this error.
- Some other user has already accessed the company’s data file that you are trying to access.
- In case, some other user is logged in to QuickBooks using single user mode.
- Windows registry errors, malware/virus infections, or corrupt windows operating system files can also trigger error 6189- 816.
- Windows drivers are missing those are required to run QuickBooks.
- If QuickBooks company data file or transaction log file is corrupt or missing.
For every possible reason of this error we have suggested a quick fix further in our article, and we suggest you follow each troubleshooting step in the given order for a prompt resolution.
Troubleshooting Step 1: Rectify issues with QuickBooks data files and application
Follow our article on Error 6010 for troubleshooting common QB installation and data file errors. If you still face the same error then follow the further troubleshooting.
Troubleshooting Step 2: Save Company files on your computer’s local storage
Saving your company’s data file online can prompt this error when the online file storage service is down, and QuickBooks is unable to access data from your online space. To avoid this download and save the company’s data to your local storage on your computer and change the path of the company file in QuickBooks.
Troubleshooting Step 4: Fix QuickBooks application installation errors
To fix any issues with QuickBooks Desktop application that is triggering error 6189- 816 follow Step 4 and Step 5 from our article on How to Fix QuickBooks Desktop Error
Troubleshooting Step 3: Decrypt any encrypted QuickBooks file
QuickBooks might not be able to read company’s data file if you have encrypted it using any encryption software on Windows. If this is the case, then you need to decrypt the file back to the same format it was before and try opening it in the application to fix errors caused by encryption of the file.
Troubleshooting Step 5: Fix Windows registry errors and issues caused by viruses and malware
To fix Windows registry errors, we will suggest you use any reliable registry repair tool and if fixing registry does not resolve the error then run your antivirus program to detect and remove any infections from the system. If you are not familiar with such tools, then you can call QuickBooks Technical Support Number (844)-888-4666 for help.
Troubleshooting Step 6: Resolve error caused by QuickBooks (.TLG) transaction log file
Follow our article on Error Opening a Company File in QuickBooks to rectify issues caused by QuickBooks transaction log file.
Troubleshooting Step 7: Set-up proper folder access permission for the user on Windows
- Navigate to the folder where your company data file is saved.
- Right-click the folder and select Properties.
- Under the Security tab, click Edit.
- Select QB Data Service User and click Full Control and then hit Allow.
- Click Apply and then hit OK to save settings.
Troubleshooting Step 8: Fix issues with Windows drivers
If you are still facing the same error, then it might be possible that the drivers those are required to run QuickBooks are corrupt or missing. You need to download and run any driver update utility to update Windows drivers. If you are not sure how to update drivers on Windows, then call (844)-888-4666 to get in touch with one of our expert technicians.
Troubleshooting Error codes: (-6189, -816) might be a tiresome task, and it also requires a deep understanding of the Windows operating system and its components. We understand that how important it is for you to get rid of this error and to get back on track with QuickBooks, therefore our support team is always ready to assist you with any technical difficulties you are facing with QuickBooks. Call QuickBooks Error Support Number (844)-888-4666 for prompt assistance.