07 Solutions to Fix QuickBooks Not Sending Emails Issues

Last Updated on May 13, 2025

Have you ever noticed that your QuickBooks is unable to send emails? If this is the case, then you should definitely know the reason behind QuickBooks not sending emails. There can be several possible reasons why your QuickBooks is not sending emails to the clients. The reasons can be technical, from an incorrectly set email preference in QuickBooks, to a non-technical email storage full issue on the client’s end. In this blog, we will talk about the technical issues causing email issues in QuickBooks. 

Are you still unable to fix email issues in QuickBooks? Do not worry! We have got you covered. You can dial the toll-free number 1.855.738.2784 and contact our Accounting Helpline experts. They will help you fix the issue in simple and easy steps.

Why is QuickBooks Email Not Working?

There can come a scenario where you find that your QuickBooks has stopped sending emails or email invoices. This can be a constant problem in emailing invoices and statements through QuickBooks. You need to know the reasons why you can’t send an email from QuickBooks. Here are the possible reasons for QuickBooks not sending emails:

1. You may have incorrectly set email preferences in QuickBooks.
2. You may have caused damage during QuickBooks installation.
3. You may be using a blocked domain admin.
4. There may be some incompatibility in the account security settings from your email provider.

These are some common reasons behind the email issues in QuickBooks. Now, let’s look at the possible fixes to this email issue.

Top Methods to Fix the QuickBooks Not Sending Emails Issue

Now that you have seen why you might find QuickBooks unable to send email, you must learn how to resolve this. The overview of the solutions that we are going to implement to resolve this email issue is mentioned below:

1. Updating QuickBooks Desktop Software to the Latest Release
2. Checking Settings in Web Mail Preferences
3. Setting up Webmail to Work with QuickBooks
4. Resetting and Re-entering Your Email Address
5. Verifying the Email Address
6. Rectifying MAPI32.d11 File Issues in QuickBooks
7. Repairing the QuickBooks Desktop Application

These are the seven solutions that you can implement to resolve the ‘unable to send email in QuickBooks Desktop’ issue. Let’s have a look at these solutions in brief in the sections below.

Solution 1: Updating QuickBooks Desktop Software to the Latest Release

Intuit regularly keeps releasing updates for QuickBooks to upgrade its performance and fix reported bugs from the previous build. Sometimes, just updating the software can help you resolve the QuickBooks won’t send email errors. The pointers to update QuickBooks to fix the email issues are mentioned below:

1. You need to open the QuickBooks Desktop and look for the Help section, and select Update QuickBooks Desktop.
2. Here, you need to select Update Now and click on Get Updates.
   
3. Finally, you need to close and reopen QuickBooks to install the updates.

These steps will help you with the QuickBooks Desktop not sending emails. If just updating the application did not work, you can move to the next solution.

Solution 2: Checking Settings in Web Mail Preferences

After you have updated the QuickBooks Desktop to the latest build, you need to check the settings in the web mail preferences. The steps to check the web mail preferences in QuickBooks are:

1. You need to open QuickBooks and click on the Edit option present on the top menu bar.
2. Here, you need to click on the Preferences tab and choose the Send Forms option on the left panel.
3. This step involves selecting the email account you are using under the My Preferences tab and choosing the Edit option.
4. Here, you need to mark the SSL box or just select the Default settings.
5. Now, you need to ensure that the server name matches your email provider’s settings in the Server Name column.

Through these steps, you can successfully check settings in your webmail preferences to fix the QuickBooks email not sending error. If this solution does not resolve your issue, you can jump to the next solution.

Solution 3: Setting up Webmail to Work with QuickBooks

Setting up webmail to work with QuickBooks can help you resolve QuickBooks email errors. The steps to set up the webmail are as follows:

1. You need to visit the QuickBooks Edit menu and choose Preferences.
2. Here, you need to choose the option Send Forms.
3. Now, you need to select the Web Mail option and click on Add.
4. Now, you need to fill out the Add Email info and proceed by clicking the OK option.
5. Finally, you need to select OK to save and apply your changes.

These are the steps that you will need to follow to set up the webmail procedure in QuickBooks to resolve the QuickBooks not sending emails issue.

Solution 4: Resetting and Re-entering Your Email Address

When you are unable to email from QuickBooks, you can consider resetting and re-entering the email address to refresh the connection. The action points to help you with this solution are as follows:

Resetting Your Email Address

1. You need to visit the Gear icon and select the Account and Settings option from there.
   
2. Now, you need to navigate to the Company section and then select Edit in the Contact info.
3. This step involves reviewing each email address and making changes wherever required.
4. Lastly, you need to click Save and press Done.

You also need to check your junk and spam folders if you are unable to find the email in your normal mail inbox.

Re-entering Your Email Address

(You are requested to follow the same set of steps till the fourth step and then proceed to this section.)

1. After the fourth step, you need to send yourself a test email.
2. If you did not get the mail, you can try using a different email address that has a different domain. For example, if you were using Yahoo or Hotmail, you can consider using a Gmail address this time.

This solution can help you fix the situation where you can’t email from QuickBooks. If you are still unable to fix the error, you can move to the next solution.

Solution 5: Verifying the Email Address

Verifying the email address is also an important step. Let’s not be stuck in a situation where everything is alright, and still we are troubleshooting for nothing. So, if you want to avoid this loop, I advise you to verify the email address of the person you are sending the email to with the steps below:

1. You need to access the Customers & Leads option and then click on Customers.
2. Here, you need to select the customers for whom the mail was not delivered.
3. Here, you need to select the Edit option and verify the email address. You can also edit the email if necessary.
4. Now, you need to consider resending the email.

Now, if the email address is correct, but still, if you are unable to resolve the QuickBooks not sending emails issue, you need to clear the cache & cookies data and log in using a private window.

Solution 6: Rectifying MAPI32.d11 File Issues in QuickBooks

Repairing a damaged MAPI32.dll file can help fix problems sending emails from QuickBooks.

IMPORTANT: Repairing Microsoft components requires a deep understanding of the Windows operating system. If you find it difficult to follow this troubleshooting step, you can contact our Helpline Number.

Step 1: Verifying if MAPI32.dll is Working Correctly

The first step is to verify that MAPI132.dll is working correctly with the help of the steps mentioned below:

1. Restart Windows and open Microsoft Word with a new document open in it.
2. Now, under the File tab, click Send and select Email as PDF Attachment.
3. If you get any errors, then follow further troubleshooting methods to repair the MAPI32.dll file.

Step 2: Fixing Issues with the MAPI32.dll File

The second step is to fix the issues with the MAPI132.dll file to resolve the ‘QuickBooks not able to send email’ issue. The steps for fixing issues are as follows:

1. Restart your Windows computer.
2. Press the Windows key on your keyboard, and in the Search Programs and Files box, type C:\ Windows\ System32 and press Enter on your keyboard.
3. Search for and click the Fixmapi.exe file, and follow the instructions on your screen to repair the file.
4. Restart your Windows computer after the file is repaired, and try sending the email again.

If repairing the file does not help, try renaming the MAPI32.dll file with the next troubleshooting step.

Step 3: Renaming the MAPI32.dll File

Now, you can also try renaming the file to fix the issue of QuickBooks not sending emails. The following are the steps to help you rename the file:

1. Restart your Windows system and press the Windows key to open the Search Programs and Files search box.
2. Type C:\Program Files (x86)\ Common Files\ System\ MSMAPI\ 1033 in the search box and press Enter on your keyboard.
3. Find and right-click the MAPI32.dll file in the folder and select Rename, and rename the file to MAPI32.dll.OLD.
   
4. Restart Windows, follow the troubleshooting steps mentioned above, and run the Fixmapi.exe file.
5. After the repair process is completed, restart Windows once again.

With the help of these steps, you can successfully repair the ‘unable to send email from QuickBooks Desktop’ issues. If this does not help, you can also move to the next solution for resolution.

Solution 7: Repairing the QuickBooks Desktop Application

Fixing the QuickBooks Desktop app’s components will help resolve QuickBooks issues while sending emails:

1. Click the Windows Start button and select Control Panel to find the Add/Remove Programs or Uninstall a Program option.
2. Choose the Add/Remove Programs or Uninstall a Program option and search for QuickBooks in the list of all programs.
   
3. Select QuickBooks, and click the Repair option displayed at the top.
4. Select the appropriate options to repair QuickBooks Desktop and check if repairing resolves the issue.

Follow our article on Repairing QuickBooks Desktop Application for more details on the above troubleshooting steps to fix the QuickBooks is unable to send email issues.

Summing Up ‘QuickBooks Not Sending Emails’ Issue

This section effectively sums up all the information that you need if you cannot email from QuickBooks. This table contains the meaning, definition, causes, and solutions of your issues when QuickBooks can’t send emails.

This table can help you with all the relevant information in one place, as it says that QuickBooks won’t send emails from your system. You can also take a snapshot of the table for future reference.

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Edward Martin

Edward Martin is a Technical Content Writer for our leading Accounting firm. He has over 10 years of experience in QuickBooks and Xero. He has also worked with Sage, FreshBooks, and many other software platforms. Edward’s passion for clarity, accuracy, and innovation is evident in his writing. He is well versed in how to simplify complex technical concepts and turn them into easy-to-understand content for our readers.