What are the Steps to Clear QuickBooks Cache and Cookies?

Last Updated on October 27, 2025

Many accountants and small businesses use QuickBooks Online to perform their important accounting operations and business processes, like sending paychecks and calculating taxes. However, sometimes, you may notice that the QBO website stops functioning properly, loads with missing pages, or doesn’t load at all. This can be due to the Intuit cache and cookies stored in your web browser.

Such accumulated data can often hamper your workflow, resulting in delayed progress and even losses if not fixed on time. This is exactly why it is important to clear QuickBooks cache and cookies from the browser you use. In this blog, we’ll cover the steps to clear QB cache and Intuit-specific cookies from the browser of your choice.

Are you having trouble performing important tasks in QuickBooks Online? Contact our Accounting Helpline’s experts at 1.855.738.2784 to resolve any issues you might be facing today!

What are Cache and Cookies in Your Web Browser?

Caches and cookies are designed by web developers to ensure smooth and trouble-free browsing of a website. Cache is used to store and remember specific parts of a website, like images and videos, so that it can load faster the next time you open it. Meanwhile, cookies are the files that are designed to save browsing data by the website you’re using. But cookies and cache are a boon and a curse at the same time, as when piled up, they can cause the site to not function or load properly. Let us now discuss how this can affect QuickBooks Online in the next section.

Stored QuickBooks Cache and Cookies in the Browser

The QuickBooks cookies and cache are designed to make your browsing experience easier and smoother. The same cookies and cache, when piled up, can prevent the QB Online website from loading properly. Therefore, it becomes necessary to clear QuickBooks cache and Intuit cookies from time to time. But note down your QBO ID and password, as clearing the cache and cookies can log you out of the website. Now, let us see the steps to do the same in the next section.

Guided Steps to Clear QuickBooks Cache in Your Web Browser

Follow the steps you see below to clear the piled-up cache and cookies in the browser you might be using, which are making you unable to use your QuickBooks Online website:

Google Chrome

1. Firstly, open your Google Chrome browser.
2. Then, select Customize and control Google Chrome.
   • Click on the three vertical dots at the top right corner to do that.
3. Press the Settings option.
   
4. Now, go to the Privacy and Security tab.
   
5. Click on Third-party cookies.
6. Select See all site data and permissions.
   
7. Go to the search bar.
   • The search bar would be located on the right of third-party cookies.
8. Type in Intuit.
9. Hit Enter.
10. Finally, choose the Remove All option.

Safari for Mac

1. Open the Safari browser on your Mac.
2. Select the Preferences option.
3. Now, go to the Privacy section.
4. Press Manage Website Data.
5. Then, proceed to type Intuit in the search box.
6. Hit Enter.
7. Select the Remove All button.

Mozilla Firefox

1. Open the Mozilla Firefox application.
2. Click on the three lines.
   • At the top right corner.
   • Located below the Close (X) window option.
3. Press the Settings option.
   
4. Now, click on Privacy & Security.
   
5. Go to Cookies and Site Data.
6. Then, proceed to open the Manage Data window.
7. Now, navigate to the Search Websites bar.
   
8. Type Intuit.
9. Press the Enter key on your keyboard.
10. Select the Remove All Shown option.
11. Click on Save Changes.

Microsoft Edge

1. Double-click on the Microsoft Edge browser icon.
2. This would open the browser.
3. Select the Settings and More option.
   • Located on the top-right corner.
   • You can also press Alt + F to open it.
4. Choose to press the Settings option.
5. Then, browse to the Privacy, search, and services tab.
   
6. Click on the Cookies option.
7. Select the See all cookies and site data option.
   
8. Go to the search bar and type Intuit.
9. Then, press the Enter key on your keyboard.
10. Select Remove all shown.
11. Finally, just click on Clear.

Opera Browser

1. Open the Opera browser.
2. Click on the three horizontal lines below the minimize option.
3. Press the Privacy and Security tab.
   
4. Select the Third-party cookies option.
   
5. Click on See all site data and permissions.
6. Go to the search bar.
7. Type in Intuit.
8. Press the bin beside the Intuit results you see.
   
9. Click on Delete.

Brave

1. Run the Brave browser.
2. Click on the menu in the top right.
3. Select Settings.
4. Then, go to the Additional Settings option.
5. Press Privacy and Security.
   
6. Select Site and shield settings.
7. Click on Cookies and site data.
8. Select View permissions and data stored across sites.
9. Go to the search bar.
10. Feed in Intuit.
11. Click on Remove All Shown.

Safari for iPhone/iPad

1. First, open Settings on your iPhone or iPad.
2. Select Apps.
3. Then, choose Safari from the list of apps.
   
4. Tap on Advanced.
5. Press the Website Data option.
6. Type Intuit in the search bar.
7. Select Edit in the bottom right.
8. Finally, just tap on the Red button beside the Intuit results.
   • This would clear them.

Clear QuickBooks Cache from the Online App on Android

You can clear QuickBooks cache from the Online application with your Android smartphone with the following steps:

1. Open Settings on your smartphone.
   • The steps from now on would depend on your Android skin.
2. Tap on Apps.
3. Select the QuickBooks Online application.
4. Press Storage & Cache.
5. Lastly, just tap on Clear cache.

This would clear the cache of your QuickBooks Online mobile application.

Clear QuickBooks Cache and Cookies – A Quick View Table

Given in the table below is a concise summary of the content given in this blog on the topic of clearing QuickBooks cache and cookies:

Conclusion

In this blog, we talked about Intuit cache and cookies, and how they can pose a problem with your accounting and bookkeeping tasks. Additionally, we provided you with the steps to clear the QuickBooks cache so you can resume your business operation as soon as possible. If you’re facing any problems with QuickBooks Online, you can contact our Accounting Helpline’s experts at 1.855.738.2784 today.

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Edward Martin

Edward Martin is a Technical Content Writer for our leading Accounting firm. He has over 10 years of experience in QuickBooks and Xero. He has also worked with Sage, FreshBooks, and many other software platforms. Edward’s passion for clarity, accuracy, and innovation is evident in his writing. He is well versed in how to simplify complex technical concepts and turn them into easy-to-understand content for our readers.