QuickBooks Payroll has increased the versatility of paying employees and handling the accounting tasks. Payroll, coupled with QuickBooks, has benefited small and mid-sized businesses. Yet, frequent errors can hamper the user experience. When the users try to process payroll, errors in different formats appear to hinder the work process. The payroll error message has multiple versions such as “QuickBooks something has been made inactive” “QuickBooks payroll error message something is inactive” and “object not found” message. No matter which form of error occurs, in this blog, we cover solutions for all of those. Go through the complete article for a quick solution to Object Not Found error message in QuickBooks.
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Methods to Remove QuickBooks Message Object Not Found
The QuickBooks message object not found error could root from internal issue. At first follow through the methods listed below carefully to avoid any data damage or configuration issues.
Check for the Employee Status
QuickBooks message Object Not Found is encountered if one of the accounts, customers, items, vendors, or employees has been made inactive. With the steps below, check if your employee has been made inactive and if so, change it to active.
- Open QuickBooks and select Employees from the left navigation menu.
- On clicking the Active Employees from the drop-down menu, you see a toggle option.
- Toggle it to Inactive employees. If the employee has been made inactive it means QuickBooks something has been made inactive error lies here.
- To make them active, click on their name and select the pencil icon next to Employees.
- Change the status to Active.
Ensure that Payroll Account is Active
You will need to employee additional steps to check the subscription status and access rights. After verifying the payroll subscription status, follow the steps mentioned below:
The steps below will help you know the subscription status:
- At the top of the menu bar, click on Gear
- Select Account and Settings.
- From the left panel, click on Billing & Subscription.
- In the QuickBooks section, see the subscription status.
If the subscription is active, see if you’re the Company Administrator
- Click on Gear icon from the top menu bar, select Manage Users.
- Check the User Type in the Users.
Following the above steps, if employee status came to be active. Now, you need to check if account is active
- Click on Lists and select Chart of account.
- Check mark the Include inactive box to show the inactive ones.
- The inactive accounts will have the X mark on the check-boxes.
- If the account that you are trying to run payroll from is inactive, click on Make Active. You will find the Make Active option on the left side of the page.
Checking the Audit Log
Once done with sorting out the Employees and the Account status follow this solution to fix the above issue. Manually look into the Audit Log and find out changes into the field and where the issue could have started.
- Go to Gear icon and select Audit log available under Tools.
- Widen your search with the use of Filter.
- Choose the time rage when you could enter transactions without error.
- For any inactive options, verify the field and activate it.
Clear out Cookies and Temporary Files from the Browser
- Click on the Library button and select History.
- Next, on clicking Clear recent History, a window opens up.
- First select the Time Range from the drop-down menu.
- You will find check-boxes are available next to information that you want to delete under the History.
- Check-mark those and press Clear Now.
- On your PC, open Google Chrome.
- To the top right click on the three dots to open More.
- Navigate to More Tools and select Clear Browsing Data.
- Select the time range and then move on to the information that you want to clear. Finally Clear Data.
Once you are done Clearing out the Cookies and temporary files from your browser, open Payroll online. Check if this has removed the QuickBooks something has been made inactive message.
Log in to the Private Window
On logging into a private window on your browser, you conduct a clean search and hence access payroll without QuickBooks payroll error message something is inactive.
- For Chrome press Ctrl + Shift + N.
- Internet Explorer and Firefox users, press Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
Solve QuickBooks payroll error message something is inactive for accidentally deleted or inactivated items
Follow the steps below and see if you need to check that the payroll item that you’re trying to use are inactive.
- From the Accounting section go to Charts of Accounts.
- Search for the account that maps the payroll expenses.
- In case you are not able to find it, click the Gear icon just above the Action
- Select Include Inactive.
- Lookout for the account once again that is linked with your payroll expenses.
- Click on the Make Active option if it shows the Deleted or Inactive status.
Cross-check the status for other fields individually. Given below are the methods to accomplish the same in each field.
- Navigate to Workers and select Employees.
- From the Employees drop-down list, choose Inactive Employees.
- Click on the option of Sales and choose Customers.
- From the top-right of the Customers column, click the Gear
- Select Include inactivate option under the Others
- Select Sales and press Products and Services.
- Click on the Funnel icon just next to the Search
- In the drop-down menu next to Select, choose Inactive.
- Hit on Apply.
- From Expenses, click on the Gear
- The icon is available above the Action
- From Other section, select Include Inactivate.
We understand how confusing and frustrating dealing with the error by yourself is. Payroll error messages like QuickBooks, something has been made inactive, can be difficult to tackle. The solutions above can work to ease out the task for you but for additional support, you can contact Support at +1- 855 738 2784.