Your Ultimate Guide to Resolve QuickBooks Scan Manager Not Working Error

Last Updated on March 14, 2024

Is your QuickBooks scan manager not working? Are you worried about what to do next to resolve this issue? Stress not, as we bring you a comprehensive guide with in-depth details about the causes, symptoms, and troubleshooting of the error. So, keep reading till the end and implement the useful information step-wise.

QuickBooks Scan Manager is an advanced feature that allows users to add files to their sales receipts, invoices, bills, and other transactions. For an amateur in accounting, the tasks of generating balance sheet updates are automated with the QB scan manager. Even with these benefits, the user can come across errors that display warning messages, such as QuickBooks Scanner could not be selected. To aid you in resolving the issues manually, we have listed quick steps for the same.

It can be troubling to encounter QuickBooks Scan Manager not working error. However, dial down your worries by ringing the QuickBooks specialists’ number 1.855.738.2784. Our support team is available 24*7 to resolve any error that may occur while working with the application

What does QuickBooks Scan Manager not working error mean?

As the name suggests, the QuickBooks check scanner helps scan invoices, receipts, bills, and other transactions to store in the database. However, while working through this tool, users may encounter errors and glitches that do not let it fulfill its tasks. These bugs are commonly known as QuickBooks scan manager not working errors. Several reasons might prompt this error. For instance, inappropriate setup of this tool can lead to this issue. Whatever the reason, you need to find it as soon as possible, so you can continue working on the application and deriving benefits from this tool.

Note: The Scan Manager has been discontinued in the QuickBooks Desktop 2022. However, it is still accessible for use in previous, currently supported versions of the application. 

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What causes the QuickBooks scanner not to work?

QuickBooks scan manager 2023 might face trouble working due to any of the following reasons:

1. It is possible that the installation file of the QuickBooks scan manager was corrupted or damaged.
2. Improperly working drivers might also trigger the issue.
3. The setup wasn’t proper, or something was missing in the QuickBooks scanner.
4. The user’s scan profile might not be effective due to unknown reasons.
5. There may be interference from the UAC settings.
6. QuickBooks installation files might be causing this issue.
7. There may be problems with the wireless scanner.
8. The user might not be TWAIN-compatible.

How to Avoid QuickBooks Scan Manager not Responding Error?

Prevention is better than cure, and hence as a user, you must follow specific steps before using QuickBooks Scan Manager. This will, in return, avoid QuickBooks Scan Manager not working errors.

1. Be connected to the internet and set to TWAIN scanner.
2. The scanner must be set to TWAIN scanner.
3. The scanner must not be offline and within the system, it must be available for use.
4. In case you are working with the new device, set up QuickBooks Scan Manager to attach documents. Look out for the compatibility of your scanner with scan manger.

What are the Categories of Intuit® QuickBooks Scan Manager Error

QuickBooks Scan Manager Error can occur displaying different categories of the warning message. We have listed some of the common ones below to help further you find the right troubleshooting steps.

1. QuickBooks scan manager has stopped working
2. QuickBooks scan manager no profiles
3. QB scan manager slow
4. QuickBooks scan manager is already running
5. QuickBooks unable to find scanner driver
6. QB Scan Manager cannot create a new profile

Get Help with QuickBooks TWAIN Driver Not Found Issue

1. The scanner you are using must be a TWAIN-compliant scanner.
2. Test that the scanner if it is able to work outside QuickBooks.
3. If the scanner displays an error even when working outside from QuickBooks, contact scanner manufacturer or an IT expert to fix QuickBooks TWAIN driver not found issue.

What to do when QuickBooks Scan Manager has Stopped Working Error Message Appears?

1. Locate QuickBooks Desktop icon and right-click on it.
2. Choose Properties and a window opens up thereafter.
3. Select the Find a Target option and you will come across QBW32.exe file. Right click on this file to choose Properties.
4. Click on General tab from the dialogue window that opens up.
5. Select the file version under the Item name. Click on the file version.
6. You might find a code like 20.0 RD6. It suggests that you’re using the 2010 QuickBooks version with a release version 6.
7. Now that you know the QuickBooks version installed on your device, make a quick Google search to determine the latest updates. You can also look for them in QuickBooks itself.
8. Go to the help menu in QuickBooks Desktop on the top navigation bar.
9. Click Update QuickBooks Desktop.
10. Ensure to tick-mark the Mark All box to automatically download the updates for every option.
11. Now, hit save and choose the option that says Update Now.
12. Further, in the next window, tap the Reset Updates checkbox.
13. You will get a pop-up indicating that the download has finished successfully. Close it then.
14. Now, log off and log in again to see the QuickBooks 2023 scan manager working again.

Once you are done updating QuickBooks, check if QuickBooks scan manager not working issue is resolved.

Read Also – How to do QuickBooks Data Migration

Try Switching

If you encounter QuickBooks attached documents not working error when you directly attach from scanners, try switching from wireless to wired connections and undertake the re-installation of the scan manager. Hopefully, this will help resolve your issue.

Fix QuickBooks Error 281

1. Delete the present scan profile and create a new one.
2. Repair QuickBooks and try the scanning the process once again.
3. Re-install QB with Clean Install Tool and set up QuickBooks Scan manager.
4. Change UAC settings in windows with the following steps to quick fix QuickBooks scanner driver error 281.
5. Press Windows + R key on the keyboard to open Run window.
6. Type Control Panel and hit OK.
7. Choose User Accounts and Change User Account Control Settings.
8. Move the slider.
9. Set slider to Never Notify and select OK to turn UAC OFF.
10. Set to Always Notify and select OK to turn UAC ON.
11. If prompted, click Yes to continue.
12. Restart the computer after that.

Delete the scan profile and create a new one

The user profile might be incorrect or causing issues due to corruption. Delete and create a new one as follows:

1. Go to the Company menu in the QuickBooks application.
2. Opt for the Documents option and select the Doc center.
3. Choose Scan a Document and hit the old scan profile.
4. Choose the Delete option to delete this profile from the scan manager.
5. Return to the Doc Center in the documents section.
6. Click Scan a document and select New to create a new profile with a new name.
7. Hit Continue for the correct configuration settings.
8. In the end, save the new profile and check for the error.

Repair the QuickBooks application

Repair the QB app for any issues or errors it might have. Do so as follows:

1. Go to the Control Panel on your device.
2. Select the Programs and Features section.
3. Choose QuickBooks from the list of installed programs.
4. Select Uninstall/ Change option and continue.
5. Next, choose the Repair option and tap Next.
6. Undertake the repair scanning and hit Finish once done.
7. Restart your system and go back to the app to see if errors persist.

Scan QuickBooks Scan Manager using TSScan

Scan the check scanner for QuickBooks through the following steps:

1. Double-click the QB Desktop icon while you hold the Ctrl key alongside.
2. Keep holding this key until the No Company Window pops up on the screen.
3. Choose the option to Open a sample company file and click the Company menu.
4. Select documents, followed by the Doc center.
5. Select the option to Scan a document and then hit the Select option.
6. Further, follow it up by opting for the TSScan option.
7. Scan and attach a document to the sample file and then exit from there.
8. Now, you need to scan a document from QuickBooks and ensure that the error is fixed.

QuickBooks TWAIN driver not found

If you encounter the QuickBooks TWAIN driver not found error, verify that the scanner is TWAIN-compatible. Ensure that the scanner is working properly by testing it outside QuickBooks. Ensure that the TSScan is compatible to use on both servers and workstations.

Know how to set up and use Scan Manager

The TWAIN-compliant scanner is compatible in working with the QuickBooks document scanner. Undertake the following actions to set it up for use:

Step 1: Establish your scan profile

Begin by creating your scan profile for QuickBooks scanner setup as follows:

1. Go to the Company menu in the scan manager and select the Documents option.
2. Next, opt for the Doc center.
3. Then, choose the scan a document option.
4. Next, hit New to create a new scan profile or add an existing one by choosing it.
5. Edit the profile name and proceed further by hitting Continue.
6. Now, you need to adjust the settings of the file as appropriate. End by hitting the Save option.

Note: Scan manager always stores your documents in the same folder as your company file. 

Step 2: Set up and test the scanner

Undertake this action as follows:

1. You need to highlight your profile and hit the Select option.
2. Now, in the select scanner window, opt for the Scanner Setup Wizard.

Note: A thing to note here is that the current selection field should show your scanner. But if it doesn’t, press Yes, followed by Next to download the latest scanner database from Nuance. 

1. Now, choose the appropriate mode, which is usually the Normal mode.
2. Tick-mark the box that says Perform Tests and then hit Next.
3. Further, choose the tests you want to run and hit Next twice to begin running your scan manager QuickBooks 2023.
4. Tick-mark the box that states, “Repeat this test in order to check all modes.” Hit Next to continue testing in other available modes.

Step 3: Scan and add documents

Once you have successfully tested all the modes, it’s time to start using the scanner. Choose the Attach File button on any transaction to start attaching a file through the scan manager.

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Benefits of using QuickBooks Scan Manager

When you use scan manager in QuickBooks Desktop, you can yield the following advantages:

1. Attaching files, invoices, bills, receipts, and other transactions in the system becomes quite easy and streamlined.
2. You don’t require professional accounting knowledge to use this tool.
3. You can easily connect to your bank accounts to import and categorize transactions.
4. It automatically updates the balance sheet reports.
5. The check scanner for QuickBooks makes invoices, sales receipts, and other document generation quite easy and saves time.
6. The workers can get their work done quickly as it connects to warehouse management.

Here we conclude our blog imparting you the knowledge to resolve issues like QuickBooks Scan Manager Not Working. If you are unable to resolve the issue even after generously following each troubleshooting, it is wiser to avail professional help by dialing 1.855.738.2784.

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Edward Martin

Edward Martin is a Technical Content Writer for our leading Accounting firm. He has over 10 years of experience in QuickBooks and Xero. He has also worked with Sage, FreshBooks, and many other software platforms. Edward’s passion for clarity, accuracy, and innovation is evident in his writing. He is well versed in how to simplify complex technical concepts and turn them into easy-to-understand content for our readers.