Last Updated on March 7, 2022
QuickBooks online banking allows QuickBooks Desktop users to connect with their financial institutions to view and download the latest transactions and to use the banking services. While using the online banking in QuickBooks, you might encounter various errors and this happens if the banking is not set up properly in the QuickBooks. One such error is QuickBooks error OLSU 1013 that prevents users from updating their account information and mostly occurs while setting up online banking. This article is intended to provide general guidance on how to get rid of bank connection error message OLSU-1013 in QuickBooks.
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What is QuickBooks Error Code OLSU 1013?
Whenever QuickBooks face trouble connecting with the user’s banking institution it gives an error message “An unexpected error occurred. The branding and profile servers could not be accessed. Click Cancel to discontinue setup and then retry setting up the account for online services again. Error message number: [OLSU-1013] if the problem persists, call Support and provide the error message number above.” This error message can easily be removed from the application with proper troubleshooting instructions, follow the complete article for more information.
Also Read: How to Troubleshoot QuickBooks Error 1024
What Triggers QuickBooks Error Message OLSU 1013 While Trying to Setup Online Banking?
The primary reason that trigger bank feed error OLSU 1013 in QuickBooks could be an ongoing issue with the banking institution of the user, and there are several types of issues that a bank might face during its operations. Down below we have listed all the reasons that cause online banking account error OLSU-1013 in QuickBooks.
- QuickBooks Desktop version you are using is out of date.
- QuickBooks is facing difficulties connecting with the bank because of internet connectivity issues.
- Banking institution servers are not responding due to undergoing update or maintenance.
- You are not having the latest updates of your Financial Institution Directory.
- You are not using Express or Side by Side Mode.
- Your banking login credentials are not correct.
- Internet Explorer configuration is not supporting QuickBooks Desktop’s connection with the internet.
Points to Consider Before Fixing Error Code OLSU-1013
- Make sure to Update QuickBooks Desktop application to the latest released version.
- Verify that you are having proper internet connectivity by visiting any safe website like google.com.
- Login into your online banking from the web browser to verify your banking login credentials are correct.
- Make sure to Update Internet Explorer and set it as your default internet browser.
- Ensure that you are using QuickBooks in Single User mode.
Solution to Fix OLSU 1013 Error
Troubleshooting Step 1: Set the Default Account under Company and Personal Preferences
If you have multiple bank accounts linked to QuickBooks, then setting up the default account will helps QuickBooks to decide from where it needs to fetch data on the first preference.
- Open QuickBooks and sign in into your company file with the administrator account.
- Select Preferences under the Edit menu and click Checking.
- Choose Default for all the options under the My Preferences tab.
- Now under the Company Preferences tab choose Default account for all the options.
- Hit OK and try to login into your online banking using QuickBooks again.
Troubleshooting Step 2: Perform an Update of your FIDIR (Financial Institution Directory)
- Open QuickBooks, from under the Banking tab click Bank Feeds and then hit Bank Feeds Center.
- Now from the drop-down menu click Sync all for this bank.
NOTE: If automatic update process does not work then follow the steps below for the manual update.
- Open Windows File Explorer and navigate to C:\ ProgramData\ Intuit\ QuickBooks XXXX\ Components\OLB \branding \filist.
- Click the link down below for your QuickBooks version and select all the text on the page by pressing Ctrl + A on your keyboard.
QB 2018 QB 2019 QB 2020 QB 2021
- Press Ctrl + C to copy all the text from the page.
- Now inside the filist folder double-click the fidir.txt file to open.
- Press Ctrl + A and then press Ctrl+ V.
- Now from the File tab at the top left corner click Save and close the file.
- Restart QuickBooks.
If you are still getting OLSU 1013 error message while accessing the bank account, then follow the next troubleshooting method.
Troubleshooting Step 3: Set QuickBooks to Use the Express Mode
- Click Preferences from under the Edit tab in QuickBooks Desktop.
- Click Checking from the left side of the dashboard.
- Hit the Company Preferences tab and select Express Mode in the Bank Feed window.
- Click OK to save changes.
Summary
QuickBooks Error OLSU 1013 can affect users of any bank like Bank of America, Chase Bank, or Capital One and sometimes it is hard to find a solution of this error if it is caused by issues with your bank. Users are suggested to follow the troubleshooting steps mentioned in this article for removing QuickBooks error Code OLSU 1013, and in case problem persist then connect with Customer Support Number 1.855.738.2784 for help. You can also connect with your banking institution to check if you are facing this issue because of something on their end.
Edward Martin is a Technical Content Writer for our leading Accounting firm. He has over 10 years of experience in QuickBooks and Xero. He has also worked with Sage, FreshBooks, and many other software platforms. Edward’s passion for clarity, accuracy, and innovation is evident in his writing. He is well versed in how to simplify complex technical concepts and turn them into easy-to-understand content for our readers.