Top Ways to Fix Sage HR Unable to Contact Remote Server Error

Last Updated on March 11, 2022

Sage is a leading resource planning software, and one of its comprehensive features is the Sage HR. However, multiple users have raised the Sage HR Unable to Contact Remote Server Error when they try to access Sage 50 HR. An issue with the configuration of the application is the primary reason for the glitch to arise. This blog aims to educate you on the possible causes and methods to erase the error from your device.

If you are uncomfortable implementing the steps below, we advise you to contact a Sage Professional

Factors contributing to Sage HR Unable to Contact Remote Server Error

1. The execution files required to run Sage are disabled.
2. Incorrect server name in the configuration file.
3. The Windows account of HR user is incorrectly setup.
4. Insufficient access to the system holding the HR data.
5. Firewall is blocking Sage ports.

Eliminating Sage HR Unable to Contact Remote Server Error

Troubleshooting Method 1: Rectify the Configuration file

1. Click on the Windows button.
2. Type Explorer in the search field.
3. Click on Windows Explorer.
4. Navigate to C:\ProgramData\Sage\HR.
5. Locate the configuration.xml and right-click on it.
6. Tap on Open With.
7. Select Choose Program.
8. Click on Notepad.
9. Hit OK.
10. You need to find the statement beginning with “remoting server=”. It should have one of the following-
    a. The server computer displays remoting server=”localhost.”
    b. Client computer displays remoting server=”HRservername.”
11. Tap on File.
12. Hit Save.
13. Press File again.
14. Hit Exit.
15. Close the screen and access Sage 50 HR.

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Troubleshooting Method 2: Relaunch HR Services

1. Navigate to the My Computer icon and right-click on it.
2. Select Manage.
3. Choose Services and Applications.
4. Tap on Services.
5. Locate SageMySQL Service and double-click on it.
6. Select General.
7. Choose the Startup Type as Automatic.
8. Hit Save.
9. Choose the Service Status as Started.
10. Hit Save.
11. Access Sage 50 HR on the client system.

Troubleshooting Method 3: Configure Sage 50 HR Service

1. Click on the Start button.
2. Navigate to the Control Panel.
3. Select Administrative Services.
4. Tap on Services.
5. Locate Sage 50 HR Service and right-click on it.
6. Select Start.
7. Move to Log On.
8. Select Account.\SageHRServer.
9. Hit Browse.
10. Press the Locations button.
11. Now click on + icon.
12. Select the appropriate domain name.
13. Tap on OK.
14. Click on Advanced.
15. Select the appropriate user name.
16. Hit OK.
17. Use your credential on the Log On page.
18. Click on Apply.
19. Press General.
20. Finally, select Start.
21. Access Sage 50 HR Service.

We will now conclude our blog hoping that it was resourceful to you in fixing the Sage HR Unable to Contact Remote Server Error. For further assistance, contact Sage Support.

Edward Martin

Edward Martin is a Technical Content Writer for our leading Accounting firm. He has over 10 years of experience in QuickBooks and Xero. He has also worked with Sage, FreshBooks, and many other software platforms. Edward’s passion for clarity, accuracy, and innovation is evident in his writing. He is well versed in how to simplify complex technical concepts and turn them into easy-to-understand content for our readers.