QuickBooks online banking allows you to track income/expenses, create/send invoices, pay bills, and download credit card and bank account transactions with ease. Sometimes users might face issues connecting with the bank, and different types of errors can show up on the user’s screen. One of such errors is QuickBooks error 185 that occurs while creating/merging bank account or while accessing banking information in QuickBooks. In this article, we will show you how you can fix QuickBooks Online Error 185 using an easy troubleshooting method.
What Cause Multi Factor Authentication Error 185 in QuickBooks
Whenever a user accesses online banking in QuickBooks, they are required to verify their identity to their financial institution for security reasons. Bank connection error 185 occurs whenever a user’s financial institution requires more information than what is saved in QuickBooks.
If you have set multiple security questions for identity verification, then you will need to answer every question before you access the online banking you might also need to provide one-time password sent to you by your bank for identity verification. QuickBooks, however, saves these answers for user’s convenience but in case any more questions are added, or the answer for any question is change then QuickBooks encounter error 185.
Steps to Troubleshoot QuickBooks Error 185
NOTE: Before going with the troubleshooting steps make sure to update QuickBooks.
- Open QuickBooks and navigate to Bank Accounts page.
- Hit Refresh all option.
- Once the update is done click Refresh all option once again.
- Repeat the same process for at least 5 more times.
- If you get any security questions, type the answer and press Enter.
IMPORTANT: The answers for the security questions are stored in the cookies, and once the cookies are expired, you get the error 185. If you are getting this error because of the expired cookies then follow the steps to refresh the account to get the account verification page for.
In case you are getting the error while refreshing the accounts then it might be because of the errors with your banking server, you can call our QuickBooks Error Support team at (844)-888-4666 for better assistance.